Client Relations Representative (SIRM)

Stewart Title • USA TX - Remote, TX

9d

About The Position

Stewart Insurance is seeking an energetic, service-driven client services representative who is passionate about building strong client relationships and delivering exceptional client experiences. This role supports and services existing commercial insurance clients, proactively manages policy renewals, assists with coverage changes and billing inquiries, and responds to other service requests. The representative works closely with insurance advisors and carrier partners to address client needs promptly and professionally, maintain accurate records, and support client retention.

The position is an individual-contributor role with direct oversight in a fast-paced, team-oriented environment. It involves routine assignments and standard problem-solving, using established procedures and practices.

Requirements

• Strong communication skills and relationship-based customer service abilities.
• Established detail orientation, organization, and multitasking skills.
• Strong account management and client service experience, including renewals, policy servicing, and client follow-up.
• Proficiency with computer systems and CRM platforms.
• Typically requires 0–2 years of related work experience.

Nice To Haves

• Bachelor’s degree in a relevant field preferred.
• General Lines Agent – Property & Casualty License preferred but not required.
• Property & Casualty insurance experience, with commercial lines preferred.

Responsibilities

• Support transactions by assisting customers with inquiries through strong communication and relationship-based customer service.
• Look for opportunities to deepen client relationships by anticipating needs and providing education.
• Follow existing procedures to perform routine assignments and solve standard problems.
• Analyze basic information and standard practices to make decisions affecting work performed, including helping businesses protect their operations, people, and assets.
• Work as an individual contributor with direct oversight in a fast-paced, team-oriented environment.
• Perform other duties as assigned by management.
• Support existing commercial insurance clients, manage policy renewals, assist with coverage changes and billing inquiries, and respond to other service requests.
• Work with insurance advisors and carrier partners to address client needs, maintain accurate records, and support client retention.

Benefits

• Health and wellness insurance options and programs
• Paid time off
• 401(k) with company match
• Employee stock purchase program
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed