Client Relations Representative
About The Position
DelRicht Research is hiring a Client Relations Representative to manage contact with prospective and current participants in clinical trials. This phone-based role focuses on building rapport, providing a positive patient experience, and converting warm leads into scheduled appointments. The representative uses sales, communication, and problem-solving skills to connect prospective patients with clinical research opportunities. The role involves following study priorities and company goals, using scripts and systems to document activity and follow up, and managing a high volume of outbound calls—approximately 100 per day, depending on conversation complexity. The representative learns about studies, diseases, medicines, and patient needs, and works closely with teammates, site managers, and leaders. Coaching, observations, and one-on-one support are provided while ramping into the role. This is a full-time, on-site position in Metairie, Louisiana, with one remote work day available to top performers. The schedule is Monday through Friday, plus rotating monthly Saturday shifts. Base compensation is $36,000–$39,000, with uncapped commission; average first-year earnings are stated as $48,000–$55,000, with top performers earning more.
Requirements
- At least one year of professional experience in a goals-driven, results-based position.
- A people-oriented and compassionate communication style.
- Self-motivation, energy, and a positive attitude.
- Resilience and motivation to persist through repetitive work and challenging calls.
- Adaptability in a changing, fast-growing environment.
- A teachable attitude and interest in continuous improvement.
- A high standard for quality, compliance, and execution in daily work.
- Strong organization, problem-solving, planning, and proactive work habits.
- Ability to take ownership of tasks from inception through completion and be accountable for performance goals.
Nice To Haves
- Experience in retail, sales, call centers, collections, banking, or another customer-facing position.
- Experience with high-volume outbound calls.
- A bachelor's degree in business, marketing, sales, or another relevant field.
- Coffee-drinking preference; tea drinkers are accepted.
Responsibilities
- Contact warm leads by phone, build rapport, and help interested patients schedule appointments for clinical trial opportunities.
- Follow study priorities and company goals to determine which patient accounts need attention first.
- Use scripts and systems to guide conversations, document activity, follow up, and help patients progress through scheduling.
- Manage a high volume of outbound calls, targeting approximately 100 calls per day, with call volume varying by conversation complexity.
- Learn about studies, diseases, medicines, and patient needs to support informed and compassionate conversations.
- Collaborate with teammates, site managers, and leaders to solve problems and improve outcomes.
- Participate in coaching, observations, and one-on-one support while ramping into the role.
Benefits
- Medical insurance with generous employer-paid contributions.
- Dental and vision insurance.
- Short- and long-term disability coverage and group life coverage.
- Paid time off that builds throughout a career with the company.
- 401(k) with discretionary match or profit sharing.
- Quarterly bonus plan.
- Professional development program.
- Uncapped commission structure.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
