Part Time Client Care Coordinator - Furry Fellas Pet Service

Furry Fellas Pet Service LLC•Warwick, RI

8d•$16 - $18•Remote

About The Position

Furry Fellas Pet Service LLC is hiring a part-time, work-from-home Client Care Coordinator. The role is open to candidates located in Rhode Island or Massachusetts; candidates in Florida may also be considered. The work is carried out from home, including training via computer, internet, and cell phone. Candidates need a quiet home workspace without disruptions and must be able to work independently in a busy, fast-paced remote office setting. Shifts vary by week, with schedules provided a month in advance. Hours may include 9 a.m.–1 p.m. or 9 a.m.–2 p.m.; 1:30 p.m.–6 p.m. or 2:30 p.m.–6 p.m.; and 6 p.m.–9 p.m. or 7 p.m.–9 p.m. Flexibility to work day and evening shifts is desired. Every other weekend (Saturday and Sunday) is required. Occasional holiday check-ins are also required; holidays, including Christmas, are split among Client Care Coordinators. Check-ins are flexible and can be completed anywhere with an internet or phone connection to monitor client and staff emergencies. The position offers an opportunity for growth into full-time work and advancement within the company. Compensation starts at $16 or more per hour depending on experience, flexibility, and testing results. Training is paid at $15 per hour; the rate increases gradually once the employee can work independently and efficiently, according to capabilities and performance.

Requirements

Be located in Rhode Island or Massachusetts; Florida candidates may be considered.
Be flexible to work day and evening shifts and every other weekend.
Have strong verbal and written communication skills.
Be extremely reliable and able to work independently, prioritize, and maintain strong attention to detail and organizational skills.
Be able to learn quickly.
Have an up-to-date laptop, high-speed internet, and an Android or iPhone for the phone-system app and texting the manager.
Have a quiet home workspace without disruptions.
Bachelor's degree preferred; associate degree will be considered.

Nice To Haves

At least 6 months to 1 year of prior experience working or volunteering with animals.
Prior experience in a busy office setting, as a receptionist or administrative assistant, or as a pet reservation coordinator.
Veterinary receptionists and pet reservation specialists are encouraged to apply.

Responsibilities

Schedule reservations and arrange pet care coverage.
Answer client and staff questions by email and phone.
Keep the client management system and cloud-drive documents up to date.
Send invoices.
Enter credit, debit, and PayPal payments.
Keep the inbox up to date.
Keep work organized, detailed, and current.
Complete occasional holiday check-ins to monitor for client and staff emergencies.