Catering Sales Manager Jobs

About The Position

Requirements

• Ability to communicate in English.
• Basic hotel product knowledge, including staffing, operations, safety, security, union rules, building structure, terminology, fire, police and health codes, hotel policies, and city requirements.
• Basic knowledge of hotel structure and how departments interact.
• Basic knowledge of meeting-room setup styles.
• Extensive knowledge of the market and related meeting industry.
• Quantitative data processing, mathematical computation, and analytical skills to determine and communicate financial, forecasting, and space-utilization information accurately.
• Proficiency with computer systems and the ability to navigate Word, Excel, Access, Outlook, Delphi or an in-house sales system, Market Vision, OnQ, InFocus, the Internet and Intranet, and Optimum Settings or an in-house CAD program.
• Self-starting personality and an even disposition.
• Professional appearance and manner.
• Ability to communicate effectively with guests and customers in a friendly, positive manner to solicit business, meet client needs, and resolve complaints.
• Ability to work cooperatively and assist coworkers as needed.
• Ability to move throughout the hotel to conduct site inspections.
• Ability to meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adaptability to change; willingness to learn or improve skills; and ability to solve routine problems or seek help when unsure.
• Ability to adhere to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards and concerns.

Responsibilities

• Represent the resort in soliciting, responding to, and negotiating with clients seeking large and complex group accommodations, generally over 50 guest rooms, with or without meeting space or on-site catering.
• Manage assigned accounts to achieve guest satisfaction, solicit past and new business, and meet or exceed revenue goals.
• Represent the hotel in significant customer interactions concerning sales and operational questions or concerns.
• Negotiate customer contracts and commission agreements with third-party agencies.
• Prepare proposals and contracts communicating guest room, meeting space, banquet date, space, and rate availability.
• Develop and quote prices for hotel accommodations and event facilities.
• Attend weekly sales department meetings and other scheduled meetings, including tentative review, lost business review, and group pick-up meetings.
• Conduct site inspections with potential customers, including visits to guest rooms, meeting spaces, banquet facilities, and other hotels.
• Sell all facets of the hotel to previous, current, and potential clients, orally and in writing, to maximize revenue.
• Manage account details and document all relevant solicitation and closing activities.
• Coordinate the participation of various departments in servicing accounts.
• Develop and deliver persuasive verbal sales presentations to prospective clients.
• Develop client menus, write contracts and letters, and organize arrangements for social and corporate events.
• Travel locally to meet with or telephone individual corporate clients to solicit annual, weekday, and weekend business.
• Communicate clearly, verbally and in writing, to provide direction to staff.
• Maintain regular attendance and availability for work, and perform other related duties as assigned.
• Treat guests and associates courteously and professionally, maintain hotel work standards, adapt to changes, and follow hotel security and safety procedures.

Benefits

• Team member and family room discounts at Crescent Hotels and Resorts and Hilton
• Flexible schedules
• Insurance benefits available to full-time and part-time team members
• 401(k) plan and company match program
• Vacation pay and sick pay for full-time and part-time team members
• Holiday pay for full-time team members
• Recognition programs and community outreach
• Trip reduction program; the resort is on a main bus line
• Tuition reimbursement
• Team member lunch program for $2.00