Sales & Catering Manager – Year Round - Full Time

Steamboat Ski Resort•Steamboat Springs, CO

4d•Onsite

About The Position

Steamboat Ski & Resort Corporation is seeking a Sales & Catering Manager to sell, manage, and service groups and conferences at the Steamboat Grand Hotel. The role drives group lodging and event revenue by securing new and repeat business, developing client relationships, and delivering service excellence across the hotel and Steamboat event venues. The manager develops business, negotiates contracts, coordinates conference services across hotel and resort departments, and oversees event details from proposals and booking through execution and billing. The position may require weekend and holiday work, periodic in- and out-of-state travel, and leading hotel site tours. Applicants must submit a resume; a cover letter is recommended.

Requirements

1 to 3 years of sales or conference services experience, or a combination of education and experience providing comparable knowledge and skills.
Experience in sales, banquets, events, or conference services.
Knowledge of Microsoft Office, including Excel.
Experience organizing and maintaining moderately complex filing and computerized record systems.
Basic administrative and organizational skills.
Broad knowledge and skills in food service management, including menu planning, food preparation operations, dining room setup and service, wine service, ordering, staffing, pricing, and budgeting.
Ability to understand and comply with company policies, procedures, and regulatory requirements, and to model the company’s Service Excellence standards.
Colorado-approved Alcohol Server Training certificate, or completion of an approved seminar within 30 days of employment.
Current Food Handler and Allergy training certificates, or completion of the company’s Food Handler and Aller-train certification courses within 14 days of employment.
Clear communication in English, verbally, nonverbally, and in writing; ability to maintain positive relationships with guests, coworkers, and management.
Valid driver’s license without limitations or restrictions and ability to meet the company’s insurability standards; a Motor Vehicle Record check is required.
High school diploma or GED equivalent.
At least 18 years of age; able to sit for long periods, operate a computer keyboard, and lead hotel site tours involving walking and stairs.
Available to travel periodically in and out of state.

Nice To Haves

Knowledge of Delphi/Salesforce software; preferred but not required.
College degree.

Responsibilities

Solicit new hotel business through prospecting, sales blitzes, and in-person meetings; maintain a sales pipeline, track leads, forecast revenue, and identify market opportunities.
Provide superior service to internal and external customers and consistently meet or exceed sales targets set by the Director of Hotel Sales & Catering.
Respond to written and telephone inquiries for an assigned sales market and prepare proposals describing Steamboat, meeting space, lodging, lift tickets, activities, and other offerings.
Negotiate contracts, pricing, deposits, due dates, attrition clauses, and other terms, considering the client’s event scope and relevant business opportunities.
Represent the resort at regional and national hospitality events and trade shows, including speaking to audiences about Steamboat and the hotel.
Maintain Delphi accounts and bookings; use the system to track leads, prospect accounts, manage client relationships and room blocks, and record client communications.
Plan conference services and serve as the primary contact for client requests involving lodging, banquet food and beverage, retail, activities, information technology, lift tickets, and billing; coordinate recommendations for off-site services with local partners.
Work with clients, potential clients, vendors, hotel and resort departments, and other stakeholders to coordinate events and deliver service.
Determine deposit and payment schedules under hotel guidelines and monitor deposits.
Prepare and maintain financial documents and reports as directed.
Create and distribute Banquet Event Orders and Conference Resumes with detailed event services, products, pricing, timing, location, and layouts; occasionally meet groups on arrival or during events.
Anticipate events’ effects on resort operations and communicate them through group resumes and direct communication.
Monitor events as appropriate, confirm event details with resort operations, and report client feedback to hotel and resort operations leaders.
Carry out client special assignments, delegating where standard procedures exist or personally handling tasks where they do not.
Apply charges according to policy and coordinate with the client and relevant managers to determine charges for unusual requests, special products or services, and room rates or availability.
Comply with company policies, procedures, and regulatory requirements, and perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer; free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term disability, and long-term disability insurance, plus EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
Apex-MEC minimum essential coverage plan for seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.
Short-term and long-term incentives.