Sales & Catering Manager – Year Round - Full Time

Alterra•Steamboat Springs, CO

1d•$65,000 - $78,000•Onsite

About The Position

The Sales & Catering Manager sells, manages, and services groups and conferences at the Steamboat Grand Hotel. The role drives group room and event revenue by securing new and repeat business, maintaining client relationships, and delivering service excellence across hotel lodging and Steamboat event venues. The manager develops business, manages the sales pipeline, negotiates contracts and pricing, prepares proposals, and coordinates conference services from initial inquiry through event execution. This includes serving as the primary contact for client requests and coordinating lodging, banquet food and beverage, retail, activities, information technology, lift tickets, billing, and recommendations from local partners. The role also prepares event documents, monitors payments and event delivery, collaborates with hotel and resort departments, and reports client feedback. The position is year-round and full-time. It may require weekend and holiday work, periodic in- and out-of-state travel, and leading hotel site tours involving walking and stairs. Work is primarily in Steamboat Springs, Colorado, and may include exposure to varying outdoor weather; workplace noise is usually moderate.

Requirements

1 to 3 years of sales or conference services experience, or a combination of education and experience providing comparable knowledge and skills.
Experience in sales, banquet, event, or conference services.
Knowledge of Microsoft Office, including Excel.
Experience organizing and maintaining moderately complex filing and computerized record systems.
Basic administrative and organizational skills.
Broad knowledge and skills in food service management, including menu planning, food preparation operations, dining room setup and service, wine service, ordering, staffing, pricing, and budgeting.
Ability to understand and comply with company policies, procedures, and regulatory requirements.
Colorado-approved Alcohol Server Training certificate, or ability to attend an approved seminar within 30 days of employment.
Current Food Handler and Allergy training certificate, or ability to complete the required certification courses within 14 days of employment.
Clear English communication skills, verbal, non-verbal, and written.
Ability to maintain positive relationships with guests, coworkers, and management consistent with Service Excellence standards.
Valid driver’s license without limitations or restrictions and ability to meet company insurability standards, including completion of a Motor Vehicle Record check.
High school diploma or GED equivalent.
At least 18 years of age.
Ability to sit for long periods and operate a computer keyboard.
Ability to lead hotel site tours involving walking and stairs.
Availability for periodic in- and out-of-state travel.

Nice To Haves

Knowledge of Delphi/Salesforce software.
College degree.

Responsibilities

Solicit new hotel business through prospecting, sales blitzes, and in-person meetings; maintain a sales pipeline, track leads, forecast revenue, and identify market opportunities.
Provide superior service to internal and external customers.
Meet or exceed sales targets set by the Director of Hotel Sales & Catering.
Respond to written and telephone inquiries for an assigned sales market.
Prepare customer proposals covering Steamboat information, meeting space, lodging, lift tickets, activities, and other relevant offerings.
Negotiate contracts, deposits, due dates, attrition clauses, pricing, and other terms in a way that supports favorable outcomes and mutual satisfaction.
Represent the Resort at regional and national hospitality client events and trade shows, and speak to audiences about Steamboat and the hotel.
Maintain Delphi accounts and bookings to hotel standards, using the system to track leads, prospect accounts, manage client relationships and room blocks, and log client communications.
Plan conference services and serve as the primary contact for client requests, coordinating lodging, banquet food and beverage, retail, activities, information technology, lift tickets, billing, and local partner recommendations.
Work with clients, potential clients, vendors, and other outside organizations.
Set deposit and payment schedules according to hotel guidelines and monitor deposits.
Prepare and maintain financial documents and reports as directed.
Create and distribute Banquet Event Orders and Conference Resumes with detailed service, product, pricing, timing, location, and layout information; occasionally meet groups on arrival or during events.
Anticipate group impacts on Resort operations and communicate them through Group Resumes and direct communication.
Monitor events as appropriate and confirm operational understanding of event plans; report client feedback to hotel and Resort operations leaders for ongoing evaluation.
Carry out special client assignments, delegating where standard procedures exist or completing tasks personally where they do not.
Apply charges according to policy and coordinate with clients and relevant managers to determine charges for unusual requests and special room rates or availability.
Collaborate with hotel and Resort departments to deliver service and results for clients.
Comply with company policies, procedures, and regulatory requirements, and perform other duties as assigned.
Serve as a consistent role model for the company’s Service Excellence standards.
Obtain a Colorado-approved alcohol server training certificate or attend an approved seminar within 30 days of employment; maintain current Food Handler and Allergy training or complete the required courses within 14 days of employment.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer; free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term disability, and long-term disability insurance, plus EAP, HSAs, and FSAs for eligible year-round, flex year-round, and season-to-season employees.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to 6 weeks for eligible employees.
Free regional bus pass.
Short-term and long-term incentives.