Catering & Conference Services Manager – Year Round - Full Time

Steamboat Ski Resort•Steamboat Springs, CO

5d•Onsite

About The Position

Steamboat Ski & Resort Corp is hiring a year-round, full-time Catering & Conference Services Manager to sell, manage, and service social groups and meetings, and plan and service conference groups at the hotel and resort. The manager maximizes revenue opportunities across hotel and resort event venues, maintains client relationships, and delivers service excellence. The role includes business development, sales and event planning, contract and pricing negotiations, coordinating conference services across departments and with local partners, and monitoring event delivery and financial details. The position is primarily based in Steamboat Springs, Colorado, and may involve periodic in- and out-of-state travel. Work may include weekends and holidays, and employees may be exposed to varying outdoor weather conditions. An attached PDF or Word resume is required; a cover letter is recommended.

Requirements

1 to 3 years of event or conference services experience, or a combination of education and experience providing comparable knowledge and skills.
Experience in sales, banquet, event, or conference services.
Knowledge of Microsoft Office, including Excel.
Experience organizing and maintaining moderately complex filing and computerized record systems.
Basic administrative and organizational skills.
Broad knowledge and skills in food service management, including menu planning, food preparation operations, dining-room setup and service, wine service, ordering, staffing, pricing, and budgeting.
Must have a Colorado-approved Alcohol Server Training certificate or attend an approved training seminar within 30 days of employment.
Must have current Food Handler and Allergy training certificates or complete the required certification courses within 14 days of employment.
Ability to communicate clearly in English, verbally, non-verbally, and in writing.
Ability to maintain positive relationships with guests, coworkers, and management consistent with the company’s Service Excellence standards.
Valid driver’s license without limitations or restrictions and ability to meet company insurability standards; a Motor Vehicle Record check is required.
Must be at least 18 years of age.
Ability to sit for long periods and operate a computer keyboard.
Ability to lead hotel site tours involving walking and stairs.
Availability for periodic in- and out-of-state travel.

Nice To Haves

Knowledge of Delphi/Salesforce software; preferred but not required.
College degree preferred.

Responsibilities

Solicit new catering and meeting business through prospecting, sales blitzes, and in-person meetings with prospective clients.
Develop and maintain a sales pipeline; track leads, forecast revenue, and identify market opportunities.
Provide service to internal and external customers and meet or exceed sales targets set by the Director of Hotel Sales & Catering.
Respond to written and telephone inquiries for social, wedding, and meeting business, and prepare proposals covering Steamboat information, meeting space, lodging, and activities.
Plan and service conference groups and coordinate requests involving meetings, banquet food and beverage, retail, activities, information technology, lift tickets, and billing.
Communicate recommendations for off-site excursions, transportation, entertainment, and decorations with local partners.
Negotiate contracts and pricing, including deposits, payment schedules, cancellation clauses, and other agreed terms; determine appropriate event scenarios and pricing based on client and business considerations.
Maintain Delphi accounts and bookings, and use the system to track leads, prospect accounts, manage client relationships and event space, and record client communications.
Work with clients, vendors, and other outside individuals and organizations; determine and monitor deposits and payment schedules in accordance with hotel guidelines.
Prepare and maintain financial documents and reports as directed.
Create and distribute Banquet Event Orders and Conference Resumes with detailed service, product, pricing, timing, location, and layout information.
Meet groups upon arrival or during events as needed, anticipate event impacts on resort operations, and communicate group information to affected teams.
Monitor events as appropriate and confirm event plans with resort operations management through event documents and communication.
Report client feedback to hotel and resort operations supervisors and managers to support ongoing evaluation of event planning and performance.
Complete or delegate special client assignments, charge appropriately for services, and coordinate charges for unusual requests with relevant leaders.
Collaborate with hotel and resort departments to deliver client service and results.
Represent the resort at client events or trade shows as needed, including speaking to audiences about Steamboat and the hotel.
Comply with company policies, procedures, and regulatory requirements, and perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short- and long-term disability insurance, EAP, HSAs, and FSAs for eligible year-round, flex year-round, and season-to-season employees.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage; includes preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to 6 weeks for eligible employees.
Free regional bus pass.
Revenue-based incentive program for eligible achievement of catering and conference services revenue goals.