Catering & Conference Services Manager – Year Round - Full Time

Alterra•Steamboat Springs, CO

6d•$65,000 - $73,000•Onsite

About The Position

Steamboat Ski & Resort Corporation is hiring a Catering & Conference Services Manager to sell, manage, and service social groups and meetings, and to plan and service conference groups at the Hotel and Resort. The role is responsible for maximizing revenue opportunities across the hotel and Steamboat event venues, maintaining strong client relationships, and delivering service excellence. The manager develops and pursues new catering and meeting business, manages the sales pipeline and client accounts, negotiates contracts and pricing, and coordinates the details of conference and event services with clients and Resort departments. The role also prepares proposals, event documentation, financial records, and reports; monitors events and client feedback; and represents the Resort at selected client events or trade shows. The position may require weekend and holiday work and periodic in-state and out-of-state travel. Employment is at will, and the position is based primarily in Steamboat Springs, Colorado.

Requirements

1 to 3 years of event or conference services experience, or comparable knowledge and skills gained through a combination of education and experience.
Sales, banquet, event, or conference services experience.
Knowledge of Microsoft Office, including Excel.
Experience organizing and maintaining moderately complex filing and computerized record systems.
Basic administrative and organizational skills.
Broad knowledge and skills in food service management, including menu planning, food preparation operations, dining-room setup and service, wine service, ordering, staffing, pricing, and budgeting.
Ability to understand and comply with company policies, procedures, and regulatory requirements.
Ability to consistently model the company’s Service Excellence standards and maintain positive relationships with guests, coworkers, and management.
Colorado-approved Alcohol Server Training certificate, or willingness to attend an approved seminar within 30 days of employment.
Current Food Handler and Allergy training certificates, or willingness to complete the required certification courses within 14 days of employment.
Clear English communication skills, verbal, nonverbal, and written.
Valid driver’s license without limitations or restrictions and ability to meet company insurability standards, including completion of a Motor Vehicle Record check.
At least 18 years of age.
Ability to sit for long periods and operate a computer keyboard.
Ability to lead hotel site tours involving walking and stairs.
Availability for periodic in-state and out-of-state travel.

Nice To Haves

Knowledge of Delphi/Salesforce software.
College degree.

Responsibilities

Solicit new catering and meeting business through prospecting, sales blitzes, and in-person meetings; maintain a sales pipeline, track leads, forecast revenue, and identify market opportunities.
Provide superior service to internal and external customers and meet or exceed sales targets set by the Director of Hotel Sales & Catering.
Respond to written and telephone inquiries for social, wedding, and meeting business.
Prepare customer proposals covering Steamboat information, meeting space, lodging, activities, and other details needed to secure business.
Plan Resort conference services and serve as the primary contact for conference client requests, coordinating meetings, banquet food and beverage, retail, activities, information technology, lift tickets, billing, and recommendations from local partners.
Negotiate contracts, terms, and pricing based on the event's scope and client needs, using discretion to determine appropriate options for the client and Resort.
Occasionally represent the Resort at client events or trade shows and speak to audiences about Steamboat and the hotel.
Maintain Delphi accounts and bookings to Hotel standards; use the system to track leads, prospect accounts, manage client relationships and event space, and record client communications.
Work regularly with clients, prospective clients, vendors, and other outside organizations.
Determine deposit and payment schedules under Hotel guidelines and monitor scheduled deposits.
Prepare and maintain financial documents and reports as directed.
Create and distribute Banquet Event Orders and Conference Resumes with detailed service, product, pricing, timing, location, and layout information; occasionally meet groups on arrival or during events.
Anticipate the effects of groups and events on Resort operations through Group Resumes and direct communication.
Monitor events as appropriate, confirm event details with Resort operations management, and report client feedback to Hotel and Resort operations leaders for ongoing evaluation.
Carry out client special assignments, delegating tasks when standard Hotel procedures exist and personally completing tasks when they do not.
Apply charges for services according to policy and coordinate charges for unusual requests or special availability with the client and relevant Hotel and Resort leaders.
Collaborate with Hotel and Resort departments to deliver strong client service and results.
Comply with company policies, procedures, and regulatory requirements; perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other offerings.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
Apex-MEC minimum essential coverage plan for seasonal employees without an offer of major medical coverage, including preventive care, urgent care, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.
Revenue-based incentive program tied to catering and conference services revenue performance, with eligibility beginning at 85% of the revenue goal and incentives capped at 110% of the goal.