Group Sales Coordinator | Full Time Year Round

Boyne Resorts•Lincoln, NH

About The Position

The Group Sales Coordinator is responsible for soliciting and maintaining or increasing business for all Loon products. The role focuses on increasing individual and group travel, including domestic and international business, and generating new and repeat business through the sales database, research, and prospecting calls. The coordinator books and fulfills winter and summer day groups, events, weddings, and other social functions, working with other departments and external partners to coordinate service delivery. The position also supports sales reporting, account reconciliation, payment processing, resort promotion, and business development. A professional, guest-focused approach and positive attitude are expected.

Requirements

Four-year college degree.
Minimum of two years of sales experience.
Ability to perform each essential duty satisfactorily.
Maintain sales contacts and data in the Delphi/Salesforce system.

Nice To Haves

Hospitality sales background preferred.

Responsibilities

Maintain a professional appearance and demeanor and a can-do attitude.
Book, coordinate, and fulfill winter and summer day groups, events, weddings, and other social functions.
Coordinate fulfillment with other departments; prepare detailed function sheets and print tickets.
Arrange lodging for groups through area lodging properties.
Coordinate bulk and consignment ticket programs with offsite locations and reconcile accounts.
Ensure timely payment for groups and functions and post payments to the point of sale.
Maintain sales reports, including pace and actualized sales by market segment, and other business-tracking reports.
Use software to produce function sheets, calendars, and sales reports.
Represent and promote the resort through public presentations at functions, ski clubs, and other venues.
Organize and conduct familiarization trips to generate individual and group business.
Represent Loon at consumer shows for summer and winter business.
Generate ideas for developing new business across all areas of the resort.
Conduct outside sales calls and visits, and send email and postal correspondence.
Conduct site tours with prospective clients, including wedding clients.
Build awareness of Boyne Resorts cooperative programs.
Develop tour operator and travel agent business, both domestic and international.
Participate in the local community and network within it.
Ensure sales materials are current and up to date.
Attend and participate regularly in sales and marketing meetings.
Contribute to team efforts through job sharing when it will not interfere with group services, help maintain resort cleanliness and guest and employee safety, accept diverse assignments, and maintain a positive and friendly attitude in internal and external interactions.