Room Service Attendant - Full Time, Year Round

Mohonk Mountain House•New Paltz, NY

9d•$0 - $24

About The Position

The Room Service Attendant delivers food and beverages to guest rooms and functions in a timely, personable, courteous, and professional manner while upholding Mohonk’s service standards. This role supports house guests and business groups through room service, food and beverage functions, coffee breaks, and other events. The position is full-time and year-round, requires open weekly availability, and schedules team members five days per week, with shifts at varying times during the day. The schedule may include days, nights, weekdays, weekends, holidays, and peak business periods. The attendant takes and processes guest orders by telephone or in person, records transactions in the Point of Sale system, prepares and delivers orders, provides table service in guest rooms, checks on guest satisfaction, presents checks, and processes payments. The role also includes setting up, maintaining, replenishing, and cleaning food and beverage service areas; assisting with buffets, events, tea service, and coffee breaks; communicating guest dietary needs and requests to the kitchen; maintaining supplies and equipment; and assisting with training new room service staff. The work requires safe driving of vehicles ranging from utility carts to full-size vans, handling hot items and sterno, pushing loaded carts, carrying trays, and moving through stairs, inclines, uneven paths, and busy guest areas. Attendants must maintain a professional appearance, communicate clearly in English, and provide helpful, courteous service. Previous food and beverage experience and working knowledge of wine and alcoholic beverages are stated in the introductory description; the qualifications section also lists food and beverage or hospitality industry knowledge as a plus.

Requirements

Previous food and beverage experience is required, as stated in the introductory description.
Working knowledge of wine and alcoholic beverages.
Valid driver’s license and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Ability to lift at least 50 pounds, as stated in the introductory description.
Ability to push a full food cart weighing up to 200 pounds for about 50 yards without assistance.
Ability to maneuver carts or dollies with loads up to 200 pounds, including up and down stairs, through passageways, in and out of elevators, and outdoors up to 100 feet.
Ability to lift up to 35 pounds from ground level to shoulder level and carry it up to one-quarter mile, with or without assistance.
Ability to walk up to 15 miles per day, stand for up to five hours at a time, negotiate stairs and uneven pathways while carrying trays, and perform the listed bending, kneeling, stooping, twisting, reaching, climbing, and other movements.
Ability to safely drive, park, and back up vehicles ranging from utility carts to full-size vans using only side mirrors.
Ability to safely handle sterno and hot items and to work in crowded, noisy conditions while navigating around guests with loaded trays.
Ability to see close and distant objects, use peripheral vision and depth perception, and adjust focus; ability to inspect work using touch, sight, sound, and smell.
Ability to perform basic mathematical calculations and accurately record cash and credit transactions.
Ability to speak, read, and write English and communicate clearly and congenially; ability to hear verbal instructions, directions, and warnings.
Dependable, professional, team-oriented, and committed to outstanding guest service.
Open weekly availability to work five days per week, with a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods.

Nice To Haves

Knowledge of the food and beverage or hospitality industry is listed as a plus.

Responsibilities

Assemble, deliver, and serve food and beverages to guest rooms and functions in a timely, personable, courteous, and professional manner.
Set up food and beverage functions according to the type of event and service standards.
Set up, maintain, clean, replenish, and reset areas for house guests, groups, and special functions, including coffee breaks and tea service.
Assist with buffet breakfasts, luncheons, special events, and other functions.
Set up, break down, and safely carry tables and chairs.
Take food and beverage orders accurately by telephone or direct guest interaction, and record transactions in the Point of Sale system when orders are taken.
Prepare room service trays, carts, supplies, and food and beverage items for daily operations.
Load and unload room service carts, deliver ordered items, and provide table service in guest rooms.
Check in with guests to ensure satisfaction with food courses and beverages; answer questions and provide accurate information or directions.
Learn menu items and daily specials, describe them to guests, and communicate menu questions, wait times, recooks, product availability, dietary needs, allergies, and special requests to the kitchen.
Present accurate checks and process cash or credit payments.
Pick up trays, clear tables, and return food and beverage items to the proper areas; maintain clean work and guest areas, china, and glassware.
Inspect equipment for damage or repair, conduct routine stock inventory, and take responsibility for Mohonk equipment and supplies.
Drive, park, and back up vehicles safely, including utility carts and full-size vans, using only side mirrors.
Handle sterno, hot items, dishes, and glassware safely and carefully.
Work independently or without supervision when necessary and assist with training new room service staff.
Inspect the work of others for conformance to service standards.
Maintain a polite, pleasant, professional demeanor and adhere to Mohonk Mountain House’s dress and grooming standards.
Communicate clearly in English with guests, visitors, and employees, and hear verbal instructions, directions, and warnings.