Room Attendant - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

The Room Attendant cleans guest rooms and other assigned areas to ensure guests experience a clean room and to maintain high standards for the Resort’s cleanliness and appearance. The role includes a variety of housekeeping duties intended to optimize guest satisfaction and must be performed consistently with The Dollywood Company’s mission, values, operating philosophies, and culture. The Room Attendant is expected to demonstrate the company’s Lead with Love qualities and contribute to a safe, welcoming environment for guests and hosts.

Requirements

Must be at least 18 years of age.
Must successfully pass a background check and drug screen.
Must have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Able to safely operate company vehicles according to company policy.
Able to make a friendly impression when interacting with guests, vendors, and employees.
Self-motivated and disciplined, with the ability to prioritize and complete work assignments on time.
Able to maintain confidentiality and exercise judgment regarding privileged information.
Professional appearance and good personal hygiene.
Able to work productively in a fast-paced environment and maintain dependable attendance.
Able to be flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitive to guest needs and empowered to address them within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Able to communicate effectively with guests and hosts using approved methods.
Able to adapt to frequent changes in priorities and collaborate with cross-functional teams.
Able to perform duties consistently with creating a safe and secure environment for hosts and guests.
Able to comprehend instructions and retain information.
Must demonstrate the company’s Lead with Love qualities and reflect Dollywood’s image by being friendly, caring, respectful, committed, and proud of the work.
Committed to continuous improvement and supporting a cooperative team environment.
Able to add, subtract, multiply, and divide accurately.
Able to meet physical demands including occasional to frequent lifting and carrying up to 50 pounds, prolonged periods of sitting, standing, or walking for shifts up to 13 hours, repetitive movements, stooping, bending, pushing, and pulling.
Able to travel around the property, including over varied terrain, stairs, and uneven surfaces, and perform work indoors and outdoors in varying weather, including extreme cold and heat.
Able to use small tools with a high level of manual dexterity and meet cognitive and sensory demands such as critical thinking, problem solving, attention to detail, and effective communication.

Nice To Haves

Previous experience in a hospitality environment is strongly preferred.

Responsibilities

Clean and supply assigned guest rooms and other designated areas according to standards.
Maintain a clean and neat workspace.
Replace guest room amenities and linens as necessary.
Report maintenance issues to the room inspector.
Keep the housekeeping cart appropriately stocked and clean.
Assist with special projects when assigned.
Report and deliver lost-and-found items to the Housekeeping Office.
Assist guests in a friendly, genuine, and courteous manner.
Complete deep cleans of guest rooms when assigned.
Change vacuum bags and filters regularly and report damage to maintenance.
Help maintain cleanliness in public areas and back-of-house areas.