Facilities Technician II - [YR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

About The Position

The Facilities Technician II monitors, operates, and maintains building equipment and structures at Dollywood’s DreamMore Resort & Spa. The role performs skilled maintenance and repairs across areas such as carpentry, plumbing, grounds, electrical work, painting, HVAC, and pool and spa maintenance. The technician conducts preventative maintenance, inspections, and property tours; maintains guest rooms and exterior areas; responds to work orders and guest room calls; and specializes in a trade or technical skill. The position may require operating company vehicles and equipment and working in varying weather conditions. Work schedules may include overtime, evenings, weekends, and holidays.

Requirements

Minimum age of 18.
High school diploma or equivalent.
Minimum two years of job-related experience.
Thorough knowledge of a specialized trade or technical field.
Ability to safely operate company vehicles under company policy.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Ability to perform basic repairs on HVAC, pool, and other machinery.
Ability to compile objective and measurable data and produce reports.
Ability to communicate effectively, solve problems, manage conflict, and work well with guests, vendors, and coworkers.
Ability to prioritize and complete assignments on time, adapt to changing priorities, and maintain dependable attendance and schedule flexibility.
Professional appearance and personal hygiene; self-motivation, discipline, confidentiality, judgment, and commitment to continuous improvement.
Ability to work in a fast-paced environment and support guest needs within company guidelines.
Ability to comprehend instructions and retain information; accuracy with basic arithmetic.
Ability to meet physical demands including occasional to frequent lifting of up to 50 pounds, sitting, standing, or walking for up to 13 hours, repetitive movements, stooping, bending, pulling, pushing, manual dexterity with small tools, and walking on uneven ground.
Ability to perform work in varying weather conditions, including extreme cold and heat.
Satisfactory completion of background screening, including criminal history and motor vehicle record checks, is required for employment.

Responsibilities

Maintain equipment using appropriate tools and skilled trade practices.
Perform assignments as directed by the Director of Facilities and Facilities Manager.
Cover duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical work, painting, and pool and spa maintenance.
Perform scheduled preventative maintenance in guest rooms to keep them in like-new condition and maintain high quality.
Maintain exterior grounds and keep them free of debris.
Maintain exterior water features and keep them free of algae and debris.
Conduct regular property tours and inspections, identify defects, and make repairs.
Perform preventative maintenance on equipment and repair malfunctioning mechanical devices.
Use the HOTSOS Work Order System to respond to repair requests involving carpentry, electrical and electronic systems, plumbing, HVAC, carpeting, and painting.
Maintain pools and spas and be willing to acquire AFO Certification.
Respond to guest room calls and assist guests with room issues.
Develop specialization in a trade or technical skill such as electrical work, plumbing, painting, or carpentry.
Collaborate with cross-functional teams to plan and deliver projects.
Help create a safe and secure environment for hosts and guests and contribute to a cooperative team environment.