Pokeberry Retail Attendant - [PTS] Dollywood's DreamMore Resort & Spa - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

10d•Onsite

About The Position

The Pokeberry Retail Attendant provides excellent customer service to guests at Dollywood's DreamMore Resort and encourages merchandise purchases to enhance The Dollywood Experience, in a manner consistent with The Dollywood Company's values and mission. The role requires product knowledge, effective merchandise selling and guest interactions, and efficient operation of the cash register or POS system while following company and Sales Audit policies. The attendant stocks merchandise, maintains inventory controls, helps keep the shop clean and displays prepared to Dollywood standards, and supports the location's sales and profit goals. The role also involves communicating operational needs or issues to the immediate supervisor, following merchandise safety and operational procedures, staying informed through company communications, and protecting guest and coworker privacy and security, including PCI compliance. Duties may be changed or added by management. The position requires a friendly, professional, self-motivated approach and the ability to work productively in a fast-paced environment, respond to guest needs, collaborate with others, and adapt to changing priorities. The attendant must maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays. Work may involve lifting up to 50 pounds; sitting, standing, or walking for up to 13 hours; repetitive movements; and varying weather conditions, including extreme cold and heat.

Requirements

Must be at least 15 years old.
Basic math skills.
Ability to use a basic calculator and cash register/POS system.
Ability to comprehend instructions and retain information.
Ability to make a friendly impression when communicating with guests, vendors, and other employees.
Self-motivation and discipline.
Ability to prioritize and complete work assignments on time.
Ability to maintain confidentiality and exercise judgment regarding privileged information.
Professional appearance and good personal hygiene.
Ability to work productively in a fast-paced environment.
Dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitivity to guest needs and ability to act within company guidelines to meet them.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Ability to communicate effectively with guests and hosts using approved communication methods.
Ability to collaborate with cross-functional teams, plan and execute projects, and foster open communication and mutual support.
Ability to perform duties that contribute to a safe and secure environment for hosts and guests.
Flexibility to handle frequent changes in priorities.
Ability to lift up to 50 pounds using company safety guidelines.
Ability to sit, stand, and/or walk intermittently to prolonged periods for up to 13 hours per shift.
Ability to perform repetitive movements and tasks throughout a shift.
Ability to work in varying weather conditions, including extreme cold and heat.
Strong cognitive and sensory skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.

Nice To Haves

Prior cash-handling experience preferred.
Prior sales experience preferred.

Responsibilities

Maintain proficient knowledge of products and services available for sale.
Perform merchandise selling skills and provide positive guest interactions.
Operate the cash register/POS system efficiently and follow Dollywood and Sales Audit policies and procedures.
Stock available inventory on selling shelves, replenish merchandise nightly at close and before opening, and follow inventory control procedures.
Help maintain and operate the shop, including cleanliness and display preparation to Dollywood standards.
Represent Dollywood positively and courteously, working toward guest satisfaction.
Communicate product-ordering, equipment, supply, or other operational needs and issues to the immediate supervisor.
Follow merchandise safety guidelines and promptly report safety issues to the immediate supervisor.
Support the immediate supervisor and the location's budgeted sales and profit goals through words, behavior, and actions.
Follow merchandise operational policies and procedures.
Stay current on company and divisional communications through communication boards and binders.
Support and demonstrate the Company's vision, mission, and core values.
Protect the privacy and security of guests and coworkers, including PCI compliance.
Maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
Help create a safe and secure environment for hosts and guests.