Facilities Technician II - [YR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

The Facilities Technician II monitors, operates, and maintains building equipment and structures at Dollywood's DreamMore Resort & Spa. The role maintains equipment with proper tools, performs scheduled guest-room preventive maintenance, keeps exterior grounds and water features in good condition, and conducts property tours and inspections to identify and repair defects. The technician performs preventive maintenance and repairs malfunctioning mechanical devices, maintains pools and spas, and responds to guest-room calls to assist guests with room issues. The position performs assignments as directed by the Director of Facilities and Facilities Manager and may assume duties across other mechanical trades, including light carpentry, plumbing, grounds maintenance, electrical work, painting, and pool and spa maintenance. The technician uses the HOTSOS Work Order System to respond to repair requests involving carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting. The role requires specialization in a trade or technical skill; becoming a specialist is a prerequisite for promotion to Facilities Supervisor. The technician is willing to acquire AFO Certification.

Requirements

Be at least 18 years of age.
High school diploma or equivalent.
At least two years of job-related experience.
Thorough knowledge of a specialized trade or technical field.
Ability to safely operate company vehicles in accordance with company policy.
Valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Ability to make a friendly impression when communicating with guests, vendors, and coworkers.
Self-motivated and disciplined, with the ability to prioritize and complete assignments on time.
Ability to maintain confidentiality and exercise judgment regarding privileged information.
Professional appearance and good personal hygiene.
Ability to be productive in a fast-paced environment and maintain dependable attendance.
Flexibility to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitivity to guest needs and willingness to act within company guidelines to meet them.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Ability to communicate effectively with guests and hosts using approved communication methods.
Ability to collaborate with cross-functional teams, plan and deliver projects, and support shared goals.
Ability to comprehend instructions and retain information.
Ability to perform duties in a way that supports a safe and secure environment for hosts and guests.
Flexibility to handle frequent changes in priorities.
Ability to demonstrate the Dollywood Company’s Lead with Love qualities: patience, kindness, humility, respect, selflessness, forgiveness, honesty, and commitment.
Ability to reflect Dollywood’s image by being genuinely friendly and caring and taking pride in work.
Commitment to continuous improvement and to supporting a cooperative team environment.
Ability to add, subtract, multiply, and divide accurately.
Ability to complete basic repairs on HVAC, pools, and other machinery.
Ability to compile objective and measurable data and produce reports.
Satisfactory completion of a background screening, including criminal history and motor vehicle record checks.

Responsibilities

Monitor, operate, and maintain building equipment and structures.
Maintain equipment using proper tools and skilled craftsmanship.
Perform assignments as directed by the Director of Facilities and Facilities Manager.
Assume other mechanics' duties when required, including light carpentry, plumbing, grounds maintenance, electrical work, painting, and pool and spa maintenance.
Perform regularly scheduled guest-room preventive maintenance to keep rooms in like-new, high-quality condition.
Maintain exterior grounds and keep them free of debris.
Maintain exterior water features and keep them free of algae and debris.
Conduct regular property tours and inspections, identifying and repairing defects.
Perform preventive maintenance on all equipment and repair malfunctioning mechanical devices.
Use the HOTSOS Work Order System to respond to repair requests involving carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting.
Maintain pools and spas.
Respond to guest-room calls and assist guests with room issues.
Develop specialization in a specific trade or skill, such as electrical work, plumbing, painting, or carpentry.
Acquire AFO Certification.