Pokeberry Retail Attendant - [PTS] Dollywood's DreamMore Resort & Spa - Part Time Seasonal

All Career•Pigeon Forge, TN

9d•Onsite

About The Position

The Pokeberry Retail Attendant provides excellent customer service to guests at Dollywood's DreamMore Resort and encourages merchandise purchases to enhance The Dollywood Experience, in a manner consistent with The Dollywood Company's values and mission. The role supports daily shop operations, including sales, inventory, cleanliness, and displays, while following merchandise policies, safety guidelines, and privacy and security requirements. The position is part-time and seasonal.

Requirements

Must be at least 15 years old.
Basic math skills.
Ability to use a basic calculator and cash register/POS system.
Ability to comprehend instructions and retain information.
Ability to make a friendly impression when speaking or corresponding with guests, vendors, and employees.
Self-motivation and discipline.
Ability to prioritize and complete assignments on time.
Maintain strict confidentiality and use sound judgment regarding privileged information.
Professional appearance and good personal hygiene.
Ability to be productive in a fast-paced environment.
Dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitivity to guests' needs and willingness to act to meet those needs within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Ability to communicate effectively with guests and hosts using approved communication methods.
Ability to collaborate with cross-functional teams, plan and execute projects, and foster open communication and mutual support.
Ability to perform duties in a way that creates a safe and secure environment for hosts and guests.
Flexibility to handle frequent changes in priorities.
Ability to lift occasionally to frequently up to 50 lbs using company safety guidelines.
Ability to sit, stand, and/or walk intermittently to for prolonged periods during shifts of up to 13 hours.
Ability to perform repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts.
Ability to work in varying weather conditions, including extreme cold and heat.
Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.

Nice To Haves

Prior cash-handling experience preferred.
Prior sales experience preferred.

Responsibilities

Maintain proficient knowledge of products and services available for sale to guests.
Meet standards for merchandise selling skills and guest interactions.
Operate the cash register/POS system efficiently and follow Dollywood and Sales Audit policies and procedures.
Keep inventory stocked on selling shelves, restock nightly at close and before opening, and follow inventory-control procedures.
Help maintain and operate the shop by keeping the location clean and preparing displays to Dollywood standards.
Represent Dollywood positively by being friendly and courteous, and work toward guest satisfaction.
Maintain a positive and personable disposition with guests and coworkers.
Communicate product-ordering, equipment, supply, or other operational needs to the immediate supervisor.
Follow merchandise safety guidelines and immediately report safety issues to the immediate supervisor.
Support the immediate supervisor through words, behavior, and actions that help achieve budgeted sales and profit goals.
Follow merchandise operational policies and procedures.
Stay current with company and divisional communications through communication boards and binders.
Support and demonstrate behaviors aligned with the Company's vision, mission, and core values.
Protect the privacy and security of guests and coworkers, including PCI compliance.