Room Service Attendant - Full Time, Year Round

Mohonk Mountain House•New Paltz, NY

About The Position

The Room Service Attendant delivers food and beverages to guest rooms and functions in a timely, courteous, and professional manner, providing service to house guests and business groups while upholding Mohonk’s service standards. The role includes preparing and replenishing coffee breaks, assisting with breakfasts, luncheons, special events, and other functions, taking and processing guest orders, preparing service trays and carts, and completing office and operational duties. Attendants communicate with guests and the kitchen, process payments, maintain clean work and guest areas, and safely transport food, beverages, equipment, and supplies throughout the property. This is a full-time, year-round position requiring open weekly availability. Employees work five days per week, with shifts scheduled at varying times during the day. The schedule must be flexible and may include days, nights, weekdays, weekends, holidays, and peak business periods. The role requires safe driving of vehicles ranging from utility carts to full-size vans, physical work including carrying trays and moving loaded carts, and the ability to work independently when needed.

Requirements

Valid driver’s license and safe, responsible driving practices in accordance with Mohonk’s guidelines.
At least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Previous food and beverage experience is required.
Working knowledge of wine and alcoholic beverages.
Ability to lift at least 50 pounds, push service carts through hallways, and safely carry room service trays.
Ability to push a full food cart weighing up to 200 pounds for approximately 50 yards without assistance.
Ability to maneuver carts or dollies with loads up to 200 pounds through passageways, elevators, stairs, and outdoor areas.
Ability to lift up to 35 pounds from ground level to shoulder level and carry items up to one-quarter mile, with or without assistance.
Ability to walk up to 15 miles per day and stand for up to five hours at a time.
Ability to reach, bend, kneel, stoop, twist, flex arms, walk on stairs and inclines, and climb ladders.
Ability to work in crowded, noisy conditions and safely carry loaded trays, including potentially hot items.
Ability to see close and at a distance, perceive peripheral vision and depth, and adjust focus.
Ability to hear verbal instructions, directions, and warnings.
Ability to speak, read, and write English and communicate clearly and congenially.
Basic math skills, including accurately performing and recording cash and credit transactions.
Dependable, professional, team-oriented, and committed to outstanding guest service.
Flexible availability for days, nights, weekdays, weekends, holidays, and peak business periods.

Nice To Haves

Knowledge of the food and beverage or hospitality industry.

Responsibilities

Assemble, deliver, and serve food and beverages to guest rooms and functions in a timely, courteous, and professional manner.
Set up, maintain, and replenish morning and afternoon coffee breaks, tea service, buffets, and other food and beverage functions.
Assist with buffet breakfasts, luncheons, special events, and other functions.
Set up, clean, break down, and reset guest and function areas, including safely carrying tables and chairs.
Take food and beverage orders by telephone or directly from guests, record orders in the Point of Sale system, and accurately process payments.
Prepare room service trays, carts, food and beverage items, and supplies for daily operations.
Communicate with the kitchen about menu questions, wait times, recooked orders, product availability, allergies, dietary needs, and special requests.
Check with guests to ensure satisfaction and answer questions or provide information and directions in a helpful manner.
Learn menu items and daily specials to describe them accurately to guests.
Pick up trays, clear tables, return items to their proper areas, and maintain cleanliness of work areas, guest areas, china, and glassware.
Inspect equipment for damage or repair and take responsibility for Mohonk equipment and supplies.
Drive, park, and back up vehicles safely, using only side mirrors.
Safely handle hot items and sterno, and navigate stairs, uneven pathways, crowded areas, and noisy conditions while carrying trays.
Conduct routine inventory to ensure adequate stock and supplies.
Assist in training new room service staff on room service procedures.
Inspect work for conformance to service standards and maintain a neat, clean, well-groomed, and professional appearance.
Work independently or without supervision when necessary and communicate clearly with guests, visitors, and employees.