Catering Sales Manager - Branson Convention Center

Legends Global•Branson, MO

About The Position

The Catering Sales Manager at the Branson Convention Center markets and sells catering, concessions, bar, and other food-and-beverage services for events, while providing logistical support and serving as a client liaison. The role is responsible for meeting sales goals set by the Director of Sales and supporting the food and beverage department. It requires a professional demeanor, strong interpersonal skills, self-direction, and availability for a variable, event-driven schedule that includes evenings, weekends, and holidays. The manager works with clients to select menus, prepare proposals and estimates, coordinate tastings, develop and distribute Banquet Event Orders (BEOs), track guarantees and costs, and coordinate food-and-beverage logistics with internal teams and external vendors. The role also focuses on upselling, developing off-site catering opportunities and local business relationships, maintaining event records, addressing client needs during events, and helping ensure successful service and guest experiences. The position may serve as manager on duty and provide support to Legends Global as needed. The role requires a high school diploma or GED, customer service experience, and at least one year of related experience, training, or equivalent work experience. An associate’s or bachelor’s degree in a relevant field is preferred but not required. The employee must be licensed and insured to operate a motor vehicle in the United States and must meet the position’s physical demands. Crowd Manager and First Aid, CPR, and AED certifications are required or must be obtained within 90 days of hire.

Requirements

High school diploma or GED required.
At least one year of related experience and/or training, or equivalent work experience.
Customer service experience required.
Must be licensed and insured to operate a motor vehicle in the United States.
Knowledge of event management, planning, and logistics.
Ability to handle multiple events, projects, tasks, and deadlines simultaneously.
Ability to work independently and exercise good judgment, problem-solving, and initiative.
Ability to maintain effective working relationships with clients, vendors, employees, exhibitors, patrons, and others.
Ability to follow oral and written instructions, communicate effectively in oral and written form, and provide oral and written instructions to staff, clients, and contractors.
Ability to organize and prioritize work, meet deadlines, work under pressure, produce accurate results, and adapt to changing circumstances.
Must meet the physical demands of the job, including occasional lifting or moving of up to 50 pounds and climbing, carrying, pushing, pulling, and stooping.
Ability to stand or sit for long periods.
Strong computer skills, including use of Windows, Mac, Microsoft Office, and standard office equipment, and ability to learn new software and hardware.
Must be available for a variable, event-driven schedule, including evenings, weekends, and holidays.
Trained Crowd Manager certification, or ability to obtain it within 90 days of hire.
First Aid, CPR, and AED certification, or ability to obtain these within 90 days of hire.

Nice To Haves

Associate’s or bachelor’s degree from an accredited college or university in event management, hospitality, sports management, tourism, arts administration, or a related field.
Licenses, certificates, or training related to event planning, venue management, or related fields.
Knowledge of event management programs.
Event, venue, or hospitality industry designations.
Knowledge of, or ability to learn, event safety including life safety, fire code, first aid, and best practices.
Knowledge of, or ability to learn, event diagramming software and other event- and venue-related computer applications.
Knowledge of, or ability to learn, industry terminology, event services, venue capabilities, and logistical requirements for anticipated events.

Responsibilities

Market and sell catering, concessions, bar, and other food-and-beverage services for events, working with clients to select appropriate menus.
Maintain contact with clients, vendors, and staff to support a high level of service.
Meet with clients, external vendors, and internal teams to facilitate food-and-beverage logistics.
Provide estimates and proposals to the Sales team for prospective events and RFPs, and attend site visits and walkthroughs with prospective clients.
Coordinate and conduct tastings for large-spend events as needed.
Prepare Banquet Event Orders (BEOs), obtain client approval and final guarantees, and distribute BEOs to internal staff in time for ordering and scheduling.
Identify opportunities to upsell food-and-beverage services and maximize revenue per event.
Explain BEOs and building policies to clients as they prepare for events.
Keep clients informed about deadlines, menu selections, timelines, guarantees, and related details.
Prepare food-and-beverage cost estimates and provide accurate final costs and consumption information for post-event invoicing.
Coordinate food-and-beverage setup timelines and logistics with Banquets, Event Services, Operations, and Production.
Communicate detailed event requirements to internal departments and verify that areas are set according to client specifications.
Serve as the primary liaison between clients and internal departments as needed.
Identify potential challenges and recommend solutions to support smooth food-and-beverage execution and guest experiences.
Use knowledge of client preferences, historical spending, and event trends to personalize service and strengthen client relationships.
Coordinate with Culinary and Banquets leadership to document and communicate dietary restrictions, allergies, and special meal requests.
Follow up on client requests, concerns, and issues during events and ensure resolution.
Maintain event-related information, documents, and files for archival and historical purposes.
Attend internal staff and client meetings and maintain productive working relationships with clients, vendors, contractors, internal departments, and other event stakeholders.
Identify, develop, and secure off-site catering opportunities and build relationships with local businesses, organizations, and event venues to generate revenue and repeat business.
Assist with purchasing when necessary and contribute to department goals.
Maintain a professional image, foster positive public relations, and provide excellent customer service to clients, guests, and facility staff.
Serve as manager on duty as required and provide support to Legends Global as needed.
Work extended or irregular hours, including nights, weekends, and holidays, as needed.
Perform other duties as assigned.