Assistant Food & Beverage Manager - Branson Convention Center

ASM Global•Branson, MO

About The Position

The Assistant Food & Beverage Manager oversees full-time and part-time banquet servers and contracted personnel within the Food and Beverage Department. Reporting to the Food & Beverage Manager, this role plans and executes catering and concessions events, maintains high service standards, and fulfills goals and budgets established by the Food & Beverage Manager. The role supervises, directs, and trains banquet personnel; coordinates event-room setups and related arrangements; and oversees banquet functions to ensure client specifications are met. It manages event labor, beverage, and ancillary costs, monitors client needs and satisfaction, supports payroll administration, and organizes concession services. The position also mentors team members and ensures service-team appearance, efficiency, and productivity. Work takes place in a fast-paced, physically demanding environment, both indoors and outdoors. The employee regularly moves around the facility, stands for long periods during events, communicates with clients and staff, and may work extended or irregular hours, including nights, weekends, and holidays.

Requirements

College degree and/or equivalent work experience in a comparable facility or related field preferred.
Attention to detail.
Good verbal and written communication skills.
Strong customer service skills.
Ability to adapt to changes in the work environment and manage competing demands, frequent changes, delays, or unexpected events.
Strong interpersonal skills.
Good organizational skills.
Ability to multitask and establish priorities.
Must obtain ServSafe and SMART certifications within 90 days.
Must pass and maintain PCI compliance.
Must pass a background check.
Considerable skill using personal computers and knowledge of MS Word, Excel, Outlook, and computerized accounting systems.
Ability to move around the facility, stand for long periods, and communicate with clients and staff.
Ability to lift up to 50 pounds daily and up to 75 pounds occasionally.
Ability to stand, walk, stoop, reach, and handle products constantly.
Ability to work extended hours productively and extended and/or irregular hours, including nights, weekends, and holidays as needed.

Nice To Haves

College degree and/or equivalent work experience in a comparable facility or related field.

Responsibilities

Supervise, direct, and train banquet personnel, including hourly servers, bartenders, concessionaires, banquet captains, and temporary staff.
Ensure event rooms are properly set up for food and beverage service according to event diagrams, and communicate necessary adjustments or recommendations to event services staff.
Assist with planning additional arrangements, such as equipment, beverage, and linen rentals.
Coordinate and supervise banquet functions to ensure client specifications are met.
Manage labor, beverage, and ancillary costs based on event needs, revenue, annual budgets, and pre-event costing sheets; report relevant information to Catering Sales and the Catering Director.
Oversee the proper uniform appearance of the service team.
Promote the efficiency and productivity of the service team.
Monitor client needs and satisfaction during events, and communicate changes to appropriate departments, including culinary, catering sales, and event services.
Help maintain payroll for direct reports in accordance with company guidelines and federal and state laws.
Organize concession services, including staffing, event schedules, menu selection, stand layout, cleaning, register programming, and menu-board programming.
Mentor team members to help develop their skills and confidence.
Perform other duties as necessary or assigned.