Catering Sales Manager

Horseshoe Bay Resort•Phoenix, AZ

About The Position

The Catering Sales Manager represents the Hilton Phoenix Resort at the Peak to prospective and existing customers, building relationships and managing assigned accounts to maximize revenue across rooms, public space, food and beverage, and ancillary products and services. The role is responsible for achieving guest satisfaction and soliciting past and new business to meet or exceed revenue goals, especially for large and complex group accommodations, with or without meeting space or on-site catering. The manager develops proposals, contracts, pricing, and event arrangements; negotiates customer contracts and third-party commission agreements; conducts site inspections; and coordinates with hotel departments to service accounts. The position also participates in sales and operations meetings, communicates with customers and staff, and travels locally to solicit corporate business. The role requires regular attendance, a professional and courteous manner, and compliance with hotel work, safety, and security standards. Other job-related duties may be assigned.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and effectively communicate with customers in a friendly, positive manner to solicit business, meet client needs, and resolve complaints.
Willingness to assist coworkers and work as part of a team.
Knowledge of hotel structure and how departments interact.
Ability to move throughout the hotel to conduct site inspections.
Basic hotel product knowledge, including staffing, operations, safety, security, union rules, structural matters, terminology, fire, police and health codes, hotel policies, and city requirements.
Basic knowledge of hotel structure and layout and how departments interact.
Basic knowledge of meeting-room setup styles.
Extensive knowledge of the market and related meeting industry.
Quantitative data processing, office machine use, mathematical computation, and analytical skills needed to accurately determine and communicate financial information, forecasts, and space utilization.
Proficiency with computer systems and ability to navigate Word, Excel, Access, Outlook, Delphi or an in-house sales system, Market Vision, OnQ, InFocus, Internet and Intranet, and Optimum Settings or an in-house CAD program.
Ability to solve routine work problems, adapt to changes in the work area and hotel procedures, learn new skills or improve existing ones, and ask for help when needed.

Responsibilities

Represent the hotel in soliciting, responding to, and negotiating with customers requiring large and complex group accommodations, generally over 50 guest rooms, with or without meeting space and on-site catering.
Represent the hotel in significant customer interactions concerning sales and operational questions or concerns.
Negotiate customer contracts and commission agreements with third-party agencies.
Prepare proposals and contracts, advise prospective customers about guest rooms, meeting space, banquet dates, space and rate availability, and develop and quote prices.
Attend weekly sales department meetings and other scheduled meetings, including tentative review, lost business review, and group pick-up meetings.
Conduct site inspections with potential customers, visiting guest rooms, meeting space, banquet facilities, and other hotels.
Move throughout the property to conduct inspections and sell all facets of the hotel to previous, current, and potential clients, orally and in writing.
Manage and document account details and coordinate the participation of hotel departments in servicing accounts.
Develop and deliver persuasive verbal sales presentations to prospective clients.
Develop client menus, write contracts and letters, and organize arrangements for social and corporate events.
Travel locally to meet with or call corporate clients to solicit annual, weekday, and weekend business.
Communicate clearly with staff, verbally and in writing.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.
Treat guests and associates with courtesy and respect and maintain professional conduct.
Follow hotel work procedures and standards for dress, grooming, punctuality, attendance, and adaptability.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards and concerns.

Benefits

Team member and family room discounts for Crescent Hotels and Resorts and Hilton
Flexible schedules
Career growth and development
Insurance benefits available to full-time and part-time team members
401(k) plan and company match
Vacation pay and sick pay for full-time and part-time team members
Holiday pay for full-time team members
Recognition programs and community outreach
Trip reduction program; resort is off a main bus line
Tuition reimbursement
Team member lunch program for $2.00