Catering Sales Manager

Miccosukee Resort & Gaming•Miami, FL

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented Catering Sales Manager to generate and manage catering sales for the venue’s 1,200 square feet of banquet and event space. This revenue-generating role is measured on booked business, with most working time spent prospecting, presenting, negotiating, and closing business. The manager independently handles the full sales cycle, from sourcing and qualifying leads through site tours, contract negotiation, event execution, and account retention. The role builds and maintains positive relationships with clients, guests, vendors, and internal teams; provides knowledgeable menu recommendations and outstanding service; and supports general catering operations as needed. The manager also communicates guest needs to Food & Beverage, assists with event planning and coordination, and follows up after events to resolve issues and encourage repeat business. The position may require a varied schedule, including evenings and weekends, and travel to outside sales calls or events.

Requirements

Three or more years of experience in a sales role, with verifiable sales success.
Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
Ability to work independently on and off venue property with little supervision or oversight.
Proficiency with Microsoft Office, especially Word, Excel, and email, and working knowledge of POS systems.
Strong professional verbal and written communication and business etiquette.
Ability to represent the Company in a professional, positive, and knowledgeable manner.
Ability to maintain confidentiality and discretion.
Ability to produce accurate, detail-oriented work.
Ability to work a varied schedule, which may include evenings and weekends, and to travel to outside sales calls or events.
Ability to make sound, appropriate, and independent decisions.
Must be able to obtain and maintain a Tribal Gaming License.

Responsibilities

Generate new business through networking and prospecting with key decision-makers and develop relationships with industry influencers.
Identify and pursue outside networking opportunities through professional resources, community events, and special events attended by prospects.
Deliver sales presentations and site tours to convert prospects into booked business.
Negotiate, prepare, and submit finalized contracts and banquet event orders (BEOs) to clients and internal staff.
Maximize occupancy and average revenue per event through upselling, strategic date management, and repeat-business development.
Maintain and consistently follow up with an extensive client database using in-person, phone, email, mail, and other contact methods.
Keep accurate records of catering sales activity, including pipeline, forecast, and booking pace.
Address or coordinate catering requirements and requests in a timely and helpful manner.
Communicate daily with the Food & Beverage team about guest needs and expectations.
Serve as the primary group and convention contact after contracts are signed; approve inventory or other changes and promptly respond to questions or concerns.
Assist with planning and coordinating catered events as directed.
Follow up on guests’ experiences, ensure issues have been addressed, and encourage account rebooking.
Assist with oversight of accounts receivable in conjunction with assigned events.
Provide outstanding service, research and resolve invoice questions, offer menu recommendations, and assist with general catering operations as needed.
Perform other related duties as assigned.