Catering Sales Manager
About The Position
The Catering Sales Manager handles clients seeking to book catering functions, tribal functions, in-house functions, and special events. Under the direction of the Director of Resort Sales, this role manages the client journey from inquiry and contracting through event execution and follow-up, preparing event documentation and coordinating details with Banquets, Culinary, AV, and customers to deliver consistent, high-level service before, during, and after events. The position works with clients, management, and other departments to maintain accurate accounts and ensure successful communication of group details. It offers quarterly and annual incentive compensation based on individual booking goals and overall team revenue targets under the current incentive plan. Flexible hours, including nights, weekends, and holidays, are required based on group business demands and event times.
Requirements
- High school diploma or equivalent and two years of related experience as a manager or in management/oversight of events in Hotel Group Sales, Catering, Banquets, Convention Services, Front Desk, and/or Reservations; alternatively, an associate’s degree or higher in Hospitality, Hotel, Sports & Entertainment, and/or Restaurant Management, or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates.
- Strong verbal and written communication skills.
- Strong interpersonal skills for effective interaction with clients, management, and other departments.
- Proficiency in Microsoft Outlook and Word, and ability to become proficient with department-specific programs, including Delphi, HMS, Cvent, and Delphi Diagramming.
- Ability to work flexible hours, including nights, weekends, and holidays, depending on business demands and event times.
Nice To Haves
- Prior experience detailing weddings and social events.
- Knowledge of WeddingWire.
Responsibilities
- Handle clients seeking to book catering, tribal, in-house, and special-event functions.
- Prepare event documentation and coordinate event details with Banquets, Culinary, AV, and customers.
- Coordinate service throughout the pre-event, event, and post-event phases.
- Maintain accurate account details and communicate group requirements to other departments.
- Work with clients, management, and other departments to support successful event execution.
Benefits
- Quarterly and annual incentive compensation based on individual booking goals and overall team revenue targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
