Catering Sales Manager

Miccosukee Resort & Gaming• Miami, FL, US, FL

About The Position

The Catering Sales Manager is a revenue-generating role responsible for securing sales and contracts for the venue’s 1,200 square feet of banquet and event space. Performance is measured by booked business, with most working time devoted to prospecting, presenting, negotiating, and closing sales. The manager independently generates, manages, and coordinates outside catering sales and owns the full sales cycle, from sourcing and qualifying leads through site tours, contract negotiation, closing, account retention, and event execution. The role builds and maintains positive, professional relationships with clients, guests, vendors, and internal teams. It includes providing outstanding service, resolving invoice questions, recommending menus to increase event revenue, communicating guest needs to Food & Beverage, and assisting with catering operations and event planning as needed. The position requires independent work both on and off venue property, travel for sales calls or events, and availability for a varied schedule that may include evenings and weekends. The casino and resort operates seven days a week, 24 hours a day, and shifts may be rescheduled based on business volume.

Requirements

Three or more years in a sales role, with verifiable sales success.
Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
Ability to work independently on and off venue property with little supervision or oversight.
Proficiency with computer applications, including Microsoft Office, particularly Word, Excel, and email; working knowledge of POS systems.
Ability to maintain high standards of business etiquette and professional verbal and written communication.
Ability to represent the company professionally, positively, and knowledgeably.
Ability to maintain confidentiality and discretion.
Demonstrated ability to produce accurate, detail-oriented work.
Ability to work a varied schedule that may include weekends and evenings.
Ability to travel to outside sales calls and events.
Proven ability to make sound, appropriate, independent decisions.
Must be able to obtain and maintain a Tribal Gaming License.

Responsibilities

Generate new business through networking and prospecting with key decision-makers, and develop effective relationships with influencers.
Identify and pursue outside networking opportunities through industry resources, community events, and events attended by prospects.
Deliver sales presentations and site tours to convert prospects into booked business.
Negotiate, prepare, and submit finalized contracts and BEOs to clients and internal staff.
Maximize occupancy and average revenue per event through upselling, strategic date management, and repeat-business development.
Maintain and regularly follow up on the client database through in-person contact, phone, email, mail, and other channels.
Maintain accurate records of catering sales activity, including pipeline, forecast, and booking pace.
Address or coordinate catering requirements and requests in a timely and helpful manner.
Communicate daily with the Food & Beverage team about guest needs and expectations.
Serve as the primary group and convention contact after a contract is signed; approve inventory or other changes and respond promptly to questions or concerns.
Assist with planning and coordinating catered events as directed.
Follow up on guest experiences, resolve outstanding issues, and position accounts for rebooking.
Assist with oversight of accounts receivable in conjunction with assigned events.
Provide knowledgeable menu recommendations and help resolve invoice questions.
Assist with general catering operations as needed and perform other related duties as assigned.