Care Coordinator Jobs

About The Position

Requirements

• High school diploma from an approved school or GED equivalent.
• At least one year of medical field experience.
• Understanding of insurance and medical terminology.
• Current and valid CPR and First Aid certification through the American Heart Association; internet certificates are not accepted.
• Excellent oral and written communication skills.
• Effective interpersonal skills.
• Bilingual Arabic/Farsi proficiency.
• Ability to manage time effectively.
• Ability to use office equipment, including a copier and fax machine.
• Accuracy, close attention to detail, and neatness.
• Ability to use a computer and assist administrative personnel as needed.
• Ability to multitask, work independently and accurately, and work with minimal supervision.

Responsibilities

• Process referrals according to their level of urgency.
• Enter new referrals into the i2i referral module and document interventions, including date and time.
• Record information related to referral orders in the patient’s chart or EHR.
• Submit insurance authorization requests and track their status.
• Document procedure approval numbers and authorization periods in the referral tracking system after approval.
• Coordinate appointments between patients and specialty providers and provide special instructions when needed.
• Inform primary care providers and patients about delays or barriers to scheduling.
• Monitor patient compliance and reschedule appointments as needed.
• Track reports, ensure they are received in a timely manner, and close referrals once reports are received.
• Work with primary care providers to reprocess authorization denials.
• Provide case management for complex cases to support timely referral appointments.
• Manage referrals at every stage to avoid backlogs.
• Collaborate with the Care Coordinator Specialist to identify patients who could benefit from program enrollment.
• Comply with the referral management policy.
• Send letters to patients who cannot be reached by phone and handle returned letters.
• Handle incoming departmental calls courteously and answer questions to the best of their ability.
• Seek supervisor assistance when needed to prevent referral backlogs and delays in care.
• Provide quality, patient-centered care in accordance with the scope of practice, established standards of care, and accepted community standards.