Care Coordinator Jobs

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Patient Care Coordinator

BluePearl Pet Hospital•Avondale, AZ
•Onsite
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About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join their state-of-the-art emergency and specialty hospital. This role is crucial for facilitating client and patient flow between the waiting room, exam rooms, CSR staff, and clinical staff. Key responsibilities include triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both hospital locations. BluePearl is dedicated to enriching lives through remarkable care for pets and offers a dynamic, fast-paced, and rewarding work environment. The company fosters a team-oriented culture focused on providing quality care. BluePearl is committed to associate growth, offering talent development programs, leadership workshops, and extensive career advancement opportunities as part of Mars Veterinary Health. They emphasize continuous learning through an annual continuing education allowance, free CE sessions, BluePearl University, and access to over 2,000 medical journals. BluePearl values associate well-being, providing comprehensive benefits and promoting a family-like culture. They are an Equal Opportunity Employer, committed to diversity and dignity, and a Drug-Free Workplace. BluePearl Specialty + Emergency Pet Hospital operates a national network of specialty and emergency pet hospitals, many open 24/7, utilizing innovative procedures, high-tech equipment, and the latest treatment methods, grounded in kindness and the belief that pets are family.

Requirements

  • Experienced Patient Care Coordinator
  • Committed and passionate about enriching lives through remarkable care for pets
  • Thrive in a fast-paced, dynamic, and rewarding work environment
  • Team player who enjoys working together on a team to provide quality care for pets
  • Possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card

Responsibilities

  • Act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff
  • Triage medical phone calls
  • Coordinate client/doctor communication
  • Perform ER visit follow-up calls for both locations
  • Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
  • Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
  • Coordinate patient flow between multiple specialties
  • Manage Cornerstone hospital census
  • Facilitate discharge appointments for all services
  • Perform patient discharges in coordination with the technical team
  • Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
  • Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
  • Receive and address patient care telephone calls from the general public
  • Call previous day's ER clients for follow-up feedback for both locations

Benefits

  • Trupanion pet insurance
  • Discounts to our associates for pet treatments, procedures, and food
  • Annual continuing education allowance
  • Free continuing education sessions
  • BluePearl University for training
  • Access to over 2,000 medical journals
  • Medical insurance options
  • Dental insurance options
  • Vision insurance options
  • Life insurance options
  • Parental leave benefits
  • Flexible work schedules
  • 401k and retirement planning
  • Paid time off
  • Floating holiday plans

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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