Referral Coordinator - Bilingual

HORIZON EYE CARE•Charlotte, NC

About The Position

The Referral Coordinator monitors Horizon Eye Care’s incoming doctor referral fax line, NG Share, and Referring Doctor WG; enters referral documentation and patient demographics into the EMR; creates patient charts; and contacts patients to schedule appointments. The role provides quality customer service to patients and referring doctors and manages follow-up communication with referring doctors to help ensure the referral process is completed. The position may offer a remote-work option after six months.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Clear understanding of medical/ophthalmology terminology.
Clear communication and interpersonal skills.
Bilingual in English and Spanish.

Nice To Haves

At least 3 years of experience in a customer service role.
Prior experience with Electronic Health Records and Outlook.
At least 1 year of experience with the Nextgen practice management system.
Ability to multitask in a busy, fast-paced environment.
Strong organizational, communication, and interpersonal skills.

Responsibilities

Monitor the doctor referral fax line and NG Share throughout the day.
Monitor the Referring Doctors WG throughout the day.
Enter doctor referrals and patient demographics into the EMR system and create patient charts.
Follow up with referring doctors when additional referral information is needed.
Contact patients to schedule appointments.
Obtain and enter insurance information accurately into the EPM system.
Track open referrals, record reviews, and record requests by creating EPM tasks.
Document referral progress and completion accurately in EPM.
Document follow-up communications with referring doctors accurately.
Send tasks to Lead Techs to notify them of referrals.
Scan and file referral documents into the EMR.