Bilingual Referral Coordinator
About The Position
The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside the primary care physician’s office. The role performs basic administrative, clerical, operational, customer support, and computational tasks, typically following routine and patterned assignments. The coordinator gathers and communicates relevant information and preparation instructions to patients and referring providers. Decisions are limited to defined work expectations, quality standards, priorities, timing, and established policies and guidelines, with close supervision and minimal opportunity for deviation. Approximately 80% of the time is spent managing incoming and outgoing phone calls. This is a patient-facing role in the company’s Tuberculosis (TB) screening program; selected candidates will be required to undergo TB screening. The position reports to the Medical Referrals Supervisor and is onsite in Orlando, Florida, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- At least 2 years of hands-on referrals healthcare experience in a clinical setting; preferably with the Medicare population.
- Proficiency with Microsoft Office applications, including Microsoft Word, Excel, and Outlook.
- Proficiency in medical terminology.
- Experience with Electronic Medical Records.
- Excellent professional communication abilities at all organizational levels and with patients.
- Must undergo TB screening if selected for this patient-facing role.
Nice To Haves
- Bachelor’s degree in Healthcare or Business Administration.
- Bilingual English/Spanish.
- Knowledge of ICD-10 and CPT coding.
- Medical Assistant or professional state certifications related to healthcare.
Responsibilities
- Schedule and pre-register patients for exams and procedures with specialists and providers outside the primary care physician’s office.
- Gather and communicate relevant information and preparation instructions to patients and referring providers.
- Manage incoming and outgoing phone calls approximately 80% of the time.
- Perform basic administrative, clerical, operational, customer support, and computational tasks.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off and company and personal holidays.
- Paid parental and caregiver leave.
- Short-term and long-term disability coverage.
- Life insurance.
- Bonus incentive plan based on company and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
