Patient Care Coordinator

Beltone•Wausau, WI

3d•$19 - $21•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming face of the clinic and supports a positive experience for patients seeking hearing healthcare. The role oversees daily clinic operations, builds patient relationships, identifies and addresses patients’ needs, and helps support the practice’s success and growth. The PCC coordinates appointments and patient flow, handles administrative and financial tasks, maintains records and inventory, works with insurance and workers’ compensation agencies, and supports marketing, outreach, and patient-retention activities. The position is based in Wausau, Wisconsin, with travel to the Stevens Point and Wisconsin Rapids clinics at least once a month. The schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, with no weekends.

Requirements

At least 10 years of medical office management experience.
High school diploma or equivalent (GED).
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills to build effective working relationships with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Detail-oriented.
Front-desk medical experience.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who call or visit, identify how the clinic can support them, and provide information about services and promotions.
Identify potential hearing healthcare candidates and facilitate appointments through effective call screening and patient service.
Schedule and confirm appointments, conduct outbound patient-retention calls, and coordinate the provider’s schedule.
Maintain smooth and efficient patient flow and coordinate patient care while patients are in the office.
Check patients in and out, collect and record payments, track revenue, and complete accounting activities such as end-of-day close, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home office requests promptly.
Verify patient information and billing and insurance data; collect and process documentation; and maintain patient charts and records.
Work with insurance and workers’ compensation agencies to obtain authorizations and verify benefits.
Complete administrative tasks including typing, filing, managing office supplies, and handling mail.
Check in hearing aids and repairs and track and maintain product inventory.
Support grassroots marketing efforts with the hearing care provider, including compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.