Patient Care Coordinator II

PHOENIX PHYSICAL THERAPY•Youngstown, OH

3d•Onsite

About The Position

The Patient Care Coordinator II supports the clinic in achieving revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs. The role manages daily, weekly, and monthly operations according to the PCC II Front Office Manual and related procedures. Responsibilities include scheduling, accurately entering patient demographics, verifying insurance, collecting payments, entering charges, and properly documenting accounts. The coordinator must be flexible, adaptable to change, and able to learn new skills. The role performs front-office operations, greets and registers patients and visitors, explains patient paperwork, gathers and updates patient and insurance information, schedules appointments, and maintains continuity of care. It also includes collecting and documenting payments, auditing visits for prescriptions and authorizations, following up on daily reports, reconciling collections, and supporting the clinic with clerical duties and cleanliness as needed. The position works under direct supervision and refers complex issues to higher-level staff.

Requirements

High school diploma or GED.
Current CPR certificate.
Excellent customer service skills.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Ability to keep numbers in correct order consistently.
Ability to perform regular and consistent phone, keyboard, and mouse use.
Ability to climb stairs occasionally and lift up to 25 pounds occasionally.
Ability to sit for extended periods; at least 75% of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses.
Two years of previous experience in a medical billing practice and knowledge of medical terminology, including HCFA 1500, CPT, and ICD 9 codes.

Responsibilities

Learn and perform front-office operations according to the PCC II, Scheduling/Billing/EMR, and other applicable manuals.
Greet and register patients and visitors, notify staff of patient arrivals, and direct visitors to the appropriate department or examination room.
Complete applicable patient forms and explain paperwork to patients.
Gather and update patient demographic, insurance, and case information.
Collect and enter insurance information and verify active coverage or eligibility.
Schedule appointments, document accounts, maintain continuity of care, and proactively recapture or reschedule appointments.
Collect payments due before visits, including copayments, deductibles, coinsurance, statement payments, supply charges, gym memberships, self-pay amounts, and attorney checks.
Document payments in the system and provide system receipts.
Audit visits for valid prescriptions and appropriate authorizations, referrals, or precertifications, and collect amounts due.
Answer and transfer phone calls, arrange referrals, and relay messages.
Review daily reports and follow up on prescriptions, authorizations, referrals, or precertifications to avoid delays in patient care.
Reconcile over-the-counter collections daily and deposit cash and checks at the designated bank within an appropriate time frame.
Verify benefits by phone, ask detailed questions, and accurately set up accounts.
Ensure visits are properly authorized and make efforts to minimize unauthorized visits.
Ensure Medicare Plans of Care are signed and returned by the physician within 30 days of the patient's Initial Evaluation.
Use websites only when relevant and approved by Phoenix Physical Therapy.
Perform occasional clerical duties such as data entry, filing, and photocopying.
Assist with cleaning, disinfecting, and maintaining general clinic cleanliness as needed.
Maintain a safe, secure, and healthy work environment by following established standards, procedures, and legal regulations.
Perform other duties as assigned.