Patient Care Coordinator II

Phoenix Physical Therapy•Montgomery, AL

4d•Onsite

About The Position

The Patient Care Coordinator II supports clinic revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs. The role manages daily, weekly, and monthly front-office operations according to the PCC II Front Office Manual and applicable scheduling, billing, and EMR manuals. Key areas include scheduling, accurate patient demographic entry, insurance verification, payment collection, charge entry, and proper account documentation. The coordinator must be flexible, adaptable to change, and able to learn new skills. The position also helps maintain a safe, secure, and healthy work environment by following established standards, procedures, and legal regulations. Additional duties may be assigned. Phoenix Physical Therapy is an equal opportunity employer committed to a diverse workforce.

Requirements

High school diploma or GED required.
Current CPR certificate.
Excellent customer service.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills and attention to detail and accuracy.
Proficiency with Microsoft Word and strong data-entry skills with EMR systems.
Ability to handle multiple tasks in a very busy environment.
Ability to work under direct supervision, handle basic issues and problems, and refer more complex issues to higher-level staff.
Consistent and regular use of a phone, keyboard, and mouse.
Ability to keep numbers in the correct order consistently and regularly.
Ability to climb stairs occasionally and occasionally lift up to 25 pounds.
Ability to sit consistently for many hours; 75% or more of the day is spent sitting at a desk.

Nice To Haves

Associate degree or college-level business courses preferred.
Two years of previous experience in a medical billing practice and knowledge of medical terminology, including HCFA 1500, CPT, and ICD 9 codes preferred.

Responsibilities

Learn and perform front-office operations according to the PCC II manual and applicable scheduling, billing, EMR, or other manuals.
Greet and register patients and visitors, notify staff of patient arrivals, and direct patients to the appropriate department or examination room.
Complete patient forms where applicable and explain the paperwork to patients.
Gather and update patient demographics, insurance, and case information.
Enter patient insurance information and verify active coverage or eligibility.
Manage appointment scheduling and document accounts appropriately while maintaining continuity of care.
Schedule and recapture appointments, follow up with missing-in-action patients, and proactively reschedule appointments during the current week and throughout the prescription period.
Collect all monies due before visits, including copayments, deductibles, coinsurance, statement payments, supplies, gym memberships, self-pay amounts, and attorney checks; record payments in the system and provide receipts.
Audit visits for valid prescriptions and proper authorization, referral, or precertification, and collect amounts due.
Answer and transfer calls, arrange referrals, and relay messages.
Review daily reports and proactively follow up and communicate about prescriptions, authorizations, referrals, or precertifications to help prevent delays in patient care.
Reconcile over-the-counter collections daily and deposit cash and checks at the designated bank within an appropriate time frame.
Verify benefits accurately by phone, ask detailed questions beyond the information provided, and set up accounts accurately.
Ensure visits are properly authorized and make efforts to minimize unauthorized visits.
Ensure Medicare Plans of Care are signed and returned by the physician within 30 days of the patient's Initial Evaluation.
Use websites only when relevant and approved by Phoenix Physical Therapy, such as insurance authorization or NPI websites.
Perform occasional clerical duties such as data entry, filing, and photocopying, which may involve medical records or electronic health record systems.
Assist with clinic cleaning, disinfecting, and general cleanliness as needed.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Perform other duties as assigned.