Patient Care Coordinator II

UnitedHealth Group•Seattle, WA

11d•$18 - $32•Onsite

About The Position

The Patient Care Coordinator II is an integral member of the care team and the first point of contact for people contacting the provider’s practice. The role organizes daily practice activities and paperwork, completes established processes and protocols, and works cooperatively with care team members to support the organization’s mission, provide excellent customer service, and follow Lean processes. The coordinator also supports the team in meeting financial, clinical, and service goals. The position schedules and coordinates patient appointments and procedures, manages patient check-in and check-out, supports registration, handles phone calls, and documents patient information in EPIC. It also involves advising patients about insurance and referral responsibilities, collecting payments, maintaining work queues and records, following applicable policies and safety and privacy requirements, and adapting to a changing environment. The role is based at an OBGYN office at 904 7th Avenue, Third Floor, Seattle, Washington 98104. Working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED, or higher.
At least 1 year of computer-proficiency experience, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of experience in a medical office or medical field, including duties such as appointment scheduling, patient check-in/check-out, insurance verification, collecting co-pays and balances, or maintaining medical records.
Ability to answer multiple phone calls.
Ability to work independently and demonstrate good judgment and accountability.
Demonstrated ability to work well with health care providers.
Strong organizational and time-management skills and attention to detail.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including conveying information clearly and understanding and interpreting information from others.

Nice To Haves

Experience taking inbound and outbound calls.
Knowledge of OBGYN terminology, women’s health, and fertility issues.
Knowledge of Epic or other EMR software.

Responsibilities

Exhibit empathy, courtesy, competence, efficiency, and care.
Schedule appointments and procedures in accordance with standard guidelines.
Use multiple computer and phone systems to address patient needs over the phone.
Verify patient information and document it in the Electronic Health Record (EPIC).
Advise patients of their responsibilities regarding insurance and referral information.
Greet customers and provide instruction or direction in person and by phone.
Schedule and coordinate patient appointments as directed.
Assist patients with signing in and completing registration.
Answer incoming calls courteously and promptly, direct calls, and take messages.
Collect co-pays and past-due balances according to Optum payment policies.
Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
Check patients in and out.
Prepare accurate documentation and records as directed or needed for patient care.
Meet or exceed performance measures established by the Practice Management Department.
Follow established policies and procedures related to the position.
Participate and contribute in a team-based environment.
Maintain a team-supportive attendance record.
Deliver quality customer service consistent with the Polyclinic’s efforts to become a High-Performance Organization.
Follow OSHA/WISHA guidelines, including use of PPE, and comply with HIPAA regulations.
Keep current with medical requirements relevant to the position, maintain patient confidentiality, and abide by HIPAA and OSHA requirements.
Adapt and perform effectively in a continuously changing environment and occasional difficult situations.
Perform other duties as assigned.

Benefits

Paid time off accrued starting with the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Development opportunities for other roles.