Patient Care Coordinator

Beltone•Colorado Springs, CO

3d•$19 - $21•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming face of Beltone Hearing Care Center in Colorado Springs, creating a positive patient experience and helping the clinic run smoothly. The role involves managing patient relationships and the daily operations of a growing hearing-care practice, including scheduling, administrative and financial tasks, insurance verification, records, inventory, and coordination with clinic and home-office teams. The coordinator also supports marketing, outreach, events, and patient-retention activities. This is a part-time position for 2–3 days per week, 16–24 hours per week, from 9:00 a.m. to 5:00 p.m. Mondays are required; weekends are not required. The position is located in Colorado Springs, Colorado. Compensation is $19.00–$21.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Requirements

At least 10 years of medical office management experience.
High school diploma or equivalent (GED).
Front-desk medical experience.
Strong computer skills and experience with word-processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to handle a busy office with interruptions, calls, and walk-ins while directing office flow efficiently.
Ability to resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.
Punctuality and reliability.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who call or visit, answer questions about services and promotions, and help identify patients who may benefit from hearing care.
Schedule and confirm appointments and conduct outbound patient-retention calls.
Coordinate the provider’s schedule and support an efficient flow of patient care in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day closing, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond promptly to home-office requests.
Verify patient information and insurance or billing data, process documentation, and maintain and file patient records and charts.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks such as typing, filing, managing office supplies, and handling mail.
Verify, receive, and track hearing aids and repairs, and maintain product inventory.
Support grassroots marketing with the hearing care provider, including compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations when appropriate.