Surgery Patient Care Coordinator
BluePearl Pet Hospital • Malvern, AL179d • Onsite
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Surgery Patient Care Coordinator
BluePearl Pet Hospital•Malvern, AL
•Onsite
About The Position
BluePearl Pet Hospital in Malvern, PA is seeking an experienced Surgery Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. As a Surgery Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.
Requirements
- Experienced Surgery Patient Care Coordinator
- Committed and passionate about enriching lives through remarkable care for pets
- Thrives in a fast-paced, dynamic, and rewarding work environment
- Team player who enjoys working together on a team to provide quality care for pets
- Must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
Responsibilities
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback for both locations
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals for clinicians
- Medical, dental, vision, and life insurance options
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Paid time off
- Floating holiday plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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