Patient Care Coordinator

Beltone•Watertown, NY

3d•$18 - $22•Onsite

About The Position

The Patient Care Coordinator (PCC) is the welcoming face of the clinic and helps create a positive experience for every patient. The role oversees daily clinic operations, builds patient relationships, identifies and addresses patients’ hearing healthcare needs, and supports the practice’s continued success and growth. The coordinator works at both the Watertown and Canton, New York locations: Tuesdays and Wednesdays in Watertown, and Mondays and Fridays in Canton. The stated schedule is 9 a.m. to 5 p.m., 32 hours per week, with no weekends. The PCC provides front-desk and administrative support, coordinates patient and provider schedules, manages patient records and insurance matters, processes payments and other financial tasks, and helps maintain inventory. The role also supports marketing, outreach, events, patient retention, and front-office training at other locations as appropriate.

Requirements

At least 5 years of medical office management experience.
High school diploma or equivalent (GED).
Strong computer skills, including experience with word processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail-oriented.
Front-desk medical experience.
Ability to handle a busy office with interruptions, calls, walk-ins, and manage office flow efficiently.
Ability to resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.
Ability to work at both the Watertown and Canton locations.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients and respond to inquiries about services and promotions.
Answer and screen calls, identify prospective hearing healthcare patients, provide relevant information, and facilitate appointments.
Schedule and confirm appointments, conduct patient retention calls, and coordinate the provider’s schedule.
Support efficient patient flow and care while patients are in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day closing, bank deposits, charge posting, invoice entry, payments, and insurance claim processing.
Maintain daily, weekly, and monthly reports and tracking documents, and respond promptly to home office requests.
Verify patient information and billing and insurance data; collect and process documentation; maintain patient charts and file patient records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and verify benefits.
Perform administrative tasks such as typing, filing, managing office supplies, and handling mail.
Verify and check in hearing aids and repairs, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.