Care Coordinator Jobs

About The Position

Requirements

• Experience with insurance eligibility.
• Attention to detail.
• Strong organizational skills.
• Ability to multitask and prioritize.
• Ability to work well with others in a team-driven environment.

Nice To Haves

• Bilingual Spanish-speaking ability preferred.
• Bachelor’s degree preferred.

Responsibilities

• Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members.
• Schedule, reschedule, or cancel initial and subsequent appointments accurately, following practice protocols and tools.
• Provide accurate and courteous information about services to physicians and other callers.
• Respond promptly and effectively to requests from patients, providers, and team members.
• Maintain and update patient information and maintain working knowledge of insurance protocols.
• Use eligibility systems, websites, or phone calls to determine insurance benefits.
• Explain insurance benefits and financial obligations to patients or guarantors in clear language.
• Handle billing inquiries, collect out-of-pocket amounts such as deductibles and copays, and process payments accurately.
• Communicate insurance issues, such as inactive coverage or a required referral.
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations when appropriate.
• Meet goals and objectives assigned by management.
• Escalate problems to management.
• Complete other duties as assigned or identified based on patient needs.
• Adhere to quality and productivity standards.

Benefits

• Benefits eligible