Part-Time Patient Care Coordinator

ENT Baltimore•Baltimore, MD

19h•Hybrid

About The Position

Busy ENT office is seeking a part-time, pleasant, detail oriented, and customer service driven individual to join our front desk. We are a practice consisting of two physicians and an audiologist who see patients in our main office at Mercy Medical Center, Baltimore, Maryland, as well as our Lutherville and Overlea locations. This position is mainly located at our Mercy Medical Center location, with occasional travel to Lutherville, Overlea, and Reisterstown. This is a part-time, 20 hours per week position working full days on Mondays and Wednesdays, and a half day on Thursdays.

Requirements

High School Diploma or Equivalent
Proficiency with Microsoft (Outlook, Office Word, and Excel)
3 years of experience in a healthcare setting, including insurance verification
Ability to multi-task, attention to detail, and work under pressure
Reliable transportation

Nice To Haves

Experience with EMR System Aprima is a plus

Responsibilities

Maintaining the doctor's daily schedule
Greeting patients as they enter the office and providing them with a pleasant check-in experience
Correspondence between patients and their doctor
Registering and scheduling new patients
Answering phones through our multi-line phone system
Verifying insurance coverage
Scanning paperwork into our EMR system
Assisting patients with scheduling outside imaging and tests
Sanitizing the front desk and waiting room area as needed
Collecting copays and other payments
Updating patient accounts as needed and scheduling follow up appointments
Coordinate communication between providers and patients regarding questions about care, post-surgery needs, etc.
Other duties as assigned.