Part- Time Patient Care Coordinator
About The Position
Aura Health & Spa is a premier physician-led medical aesthetics practice dedicated to helping our patients look and feel their best through personalized care, advanced treatments, and an exceptional patient experience. We are seeking a warm, professional, and highly motivated Patient Care Coordinator who is passionate about aesthetics and committed to delivering concierge-level service. As a Patient Care Coordinator, you are more than the face of our practice, you are a trusted guide throughout each patient's aesthetic journey. From the first phone call or text to treatment follow-up, you will build meaningful relationships, educate patients on their options, coordinate care, and ensure every interaction exceeds expectations.
Requirements
- Previous experience in a medical spa, plastic surgery, dermatology, aesthetics, or medical office preferred.
- Passion for the aesthetic industry and helping patients achieve their goals.
- Outstanding communication and interpersonal skills.
- Strong sales skills with a patient-first approach.
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Professional appearance and positive attitude.
- Self-motivated, dependable, and solution-oriented.
- Strong computer proficiency and experience with scheduling and EMR systems preferred.
- Team player with a commitment to providing an outstanding patient experience.
Responsibilities
- Create a welcoming, five-star experience for every patient from the moment they contact our office.
- Answer incoming calls, text messages, emails, and online inquiries promptly and professionally.
- Schedule consultations and treatments while optimizing provider schedules.
- Educate patients on procedures, skincare products, memberships, financing options, and current promotions.
- Coordinate patient consultations, treatment plans, and follow-up appointments.
- Guide patients through their aesthetic journey while building trust and long-term relationships.
- Process payments, help create treatment quotes, and review financing options when applicable.
- Follow up with new patient leads in a timely manner and nurture them through the consultation process.
- Support patient retention by discussing maintenance treatments, memberships, loyalty rewards, and referral programs.
- Assist in maintaining a clean, organized, and welcoming office environment.
- Collaborate closely with providers and team members to ensure seamless patient care.
- Contribute to practice growth through exceptional customer service, patient education, and relationship building
Benefits
- Discounts on Treatments & Skin Care
- Bonus based on performance
- Paid time off
- Competitive hourly compensation
- Performance-based bonus opportunities
- Employee discounts on treatments and skincare
- Paid time off (eligible employees)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
