Patient Care Coordinator Part Time

BJ's Wholesale Club • Tampa, FL

1d • $19 • Onsite

About The Position

BJ’s Wholesale Club is seeking Patient Care Coordinators to assist in the delivery of efficient and comprehensive tele-optometry exams using state-of-the-art optical and telemedicine equipment. The role requires a passion for delivering outstanding patient care experiences and contributing to the growth of delivered exams. Team members are expected to carry out assigned job functions, support club policies, and strive for flawless execution with honesty and integrity, always keeping the member in mind. A safe and positive environment, embracing inclusion and diversity, is crucial. Team members should work collaboratively, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members are expected to receive service excellence, have concerns resolved and deescalated, and experience a safe and positive environment. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean) and GOLD Club Standards (Grand opening look, stocked items, accurate signage, clean and organized) is required. Understanding business reporting and the impact of consistent execution is also key.

Requirements

• High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
• Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
• Interested in the growth of telemedicine and in healthcare technology.
• Motivated to help patients and exceed their expectations to drive referrals.
• Be passionate about delivering outstanding patient care.
• Strong interpersonal skills, organizational skills, and an attention to detail required.
• Open shift availability required for full time positions.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices preferred, but not required.

Responsibilities

• Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law.
• Provides support to Members in making eyeglass adjustments and repairs.
• Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.
• Promote eye exam availability to BJ’s members and their families.
• Foster strong partnerships with optical team members and optometrists.
• Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
• Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.
• Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations.
• Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exam to product selection.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spends downtime engaging with members in front of Optical.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED