Patient Care Coordinator - Part Time

Center for Physical Therapy and Exercise (CPTE) • Manchester, NH

11d • Onsite

About The Position

CPTE, a PT-owned practice with over 35 years of experience in outpatient physical therapy in Southern New Hampshire, is seeking a motivated and detail-oriented Part Time Patient Care Coordinator for their Manchester, NH clinic. This role is the first point of contact for patients, ensuring a positive and welcoming experience. The position requires excellent organizational and communication skills, computer proficiency, and the ability to handle sensitive patient information confidentially. CPTE is committed to fostering a supportive and inclusive work environment.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Nice To Haves

• Previous experience in a receptionist or customer service role is preferred but not required.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED