Part Time Associate Patient Care Coordinator

UnitedHealth Group•Waukesha, WI

1d•$16 - $29•Onsite

About The Position

Join Optum, in strategic partnership with ProHealth Care, a leader in health care services for over a century. This role offers opportunities across the full spectrum of care, contributing to community well-being through skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery. The mission is to help people live healthier lives and make the health system work better for everyone, addressing health disparities and improving health outcomes.

Requirements

High School Diploma/GED
1+ years of customer service experience in an office setting or professional work environment
Intermediate level of proficiency with Microsoft Office products
Ability to work on the following biweekly rotating schedule: Week 1: Sunday from 8:00am - 12:00pm, Thursday and Friday from 7:00am - 3:00pm; Week 2: Tuesday from 9:00am - 5:30pm, Friday from 7:00am - 3:00pm and Saturday from 8:00am - 12:00pm
Must be 18 years of age or older

Nice To Haves

2+ years of customer service experience in a hospital setting
2+ years of scheduling experience in a clinical setting
Experience in a medical office or emergency department
Experience with electronic medical records system
Knowledge of medical terminology

Responsibilities

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Understands and follows all Switchboard departmental processes implemented.
Answers incoming calls for the hospital and handles overhead codes in alignment with policy and procedures
May perform other duties upon request