Part Time Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.
Requirements
- High School Diploma/GED
- 1+ years of previous customer service experience in an office setting or professional work environment
- Beginner level of proficiency with Microsoft Office Products
- Ability to work on the following schedule: Week 1- Sunday 7:45am-4:00pm, Tuesday 3:00pm-8:00pm, Thursday 3:00pm-8:00pm; Week 2 Tuesday 3:00pm-8:00pm, Thurs 3:00pm-8:00pm, Friday 3:00pm-8:00pm
- Must be 18 years of age OR older
Nice To Haves
- Experience in a medical office or hospital admitting/registration office
- Experience with electronic medical records system
- Knowledge of medical terminology
- Excellent customer service skills
- Excellent customer service skills
- Demonstrated ability to work in fast paced environments
Responsibilities
- Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- 4 weeks of paid training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
