Part Time Associate Patient Care Coordinator

UnitedHealth Group • Middlebury, CT

9d • $16 - $29 • Onsite

About The Position

Optum is seeking an Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for everyone.

Requirements

• High School Diploma or GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer experience in a mental health office or medical setting
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to work well under pressure in a fast-paced environment
• Candidates are required to pass a drug test before beginning employment.

Nice To Haves

• Basic understanding of medical terminology
• Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Proven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verbally
• Proven ability to accomplish multiple tasks in an environment with interruptions

Responsibilities

• Greetings patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments, take messages, and respond to the needs of patients and callers
• Assist with new clients (i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.)
• Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Secure patient information and maintain patient confidentiality
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call o show
• Ability to use an electronic health record (Athena)
• Effectively executes time management by notifying the provider team of the patient’s arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate
• Completes clinic reports and administrative duties to ensure exceptional patient care
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information
• Opens or closes the clinic facility
• Performs related work as required

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED