Home Care Care Coordinator/Overnight Receptionist
Halcyon Home • Austin, TX1d • Onsite
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Home Care Care Coordinator/Overnight Receptionist
Halcyon Home•Austin, TX
•Onsite
About The Position
Halcyon Home is seeking a dependable, organized, and compassionate Care Coordinator / Overnight Receptionist for their Home Care team in Austin, TX. This role is suited for individuals who thrive in a fast-paced setting, enjoy client and caregiver interaction, excel at schedule coordination, and are dedicated to meeting client needs. The position involves supporting daily operations, coordinating client care, maintaining precise records, and acting as a key contact for clients, families, caregivers, and community partners. As an overnight position, the candidate must be able to maintain alertness, responsiveness, and professionalism throughout their shift. Halcyon Home is a rapidly expanding, locally owned company in central Texas specializing in home health, hospice, and home care, with a focus on hospitality and compassion to enhance outcomes for their aging clientele. They have received multiple awards for their services and are recognized as a Great Place to Work.
Requirements
- Highly organized and detail-oriented
- Dependable and able to work independently
- Comfortable working overnight hours
- An effective communicator
- Professional and compassionate when interacting with clients and families
- Comfortable handling multiple priorities at once
- Able to remain calm and professional in stressful situations
- Proficient with computers and electronic documentation systems
- Able to problem-solve and make appropriate decisions within established policies and procedures
- Committed to providing excellent customer service and quality client care
Responsibilities
- Coordinate and document client schedules, schedule changes, incidents, and other client-related information accurately and in a timely manner.
- Coordinate care with management, caregivers, clients, families, and other members of the care team.
- Respond to client, family, caregiver, and agency needs in a professional and timely manner.
- Monitor staffing and scheduling needs and communicate concerns or changes to the appropriate team members.
- Conduct client file audits and identify and correct discrepancies.
- Maintain accurate electronic and paper records.
- Answer and manage a multi-line telephone system and appropriately direct calls and messages.
- Monitor agency communication systems, including phone, email, Teams, and other communication platforms.
- Receive, document, and communicate call-offs, schedule changes, incidents, and other important information.
- Provide clerical and administrative support, including data entry, filing, copying, preparation of packets, and special projects.
- Communicate effectively with clients, families, caregivers, community liaisons, physicians, and other healthcare professionals.
- Maintain strict confidentiality of client, employee, and agency information.
- Provide excellent customer service and represent Halcyon Home in a professional and positive manner.
- Support the agency's mission, values, policies, and commitment to quality care.
- Participate in required training, education, staff meetings, and in-services.
- Perform other duties as assigned to support clients and agency operations.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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