Care Coordinator - Auth - Scheduling Specialist

Advocate Health•Charlotte, NC

2d•$21 - $31

About The Position

The Care Coordinator - Auth - Scheduling Specialist assists patients and providers by coordinating referrals, obtaining authorizations, and scheduling services. The role requires understanding benefits coverage and ensuring that patient care is coordinated. The position is full-time, benefits-eligible, and scheduled for 40 hours per week on weekdays, Monday through Friday, from 8:00 a.m. to 5:00 p.m. The listed pay range is $20.80–$31.20.

Requirements

High school diploma or GED.
Computer experience.
Customer service experience.

Nice To Haves

Thorough understanding of insurance coverage, including FSC, coverage, and plan types, and medical necessity policies.
Knowledge of medical records software.

Responsibilities

Complete patient referrals and coordinate with referring and receiving practices and/or departments.
Coordinate and prepare financial estimates for patients, as needed.
Obtain all required authorizations.
Direct patients to providers within their insurance plan.
Review benefits and educate patients about insurance coverage.
Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers across departments.
Review schedules and confirm they are accurate and time is properly allocated.
Follow up on referrals to ensure there are no gaps in care.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential premium pay, incentive pay for select positions, and annual increases based on performance.

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