Care Coordinator - Auth - Scheduling Specialist

Advocate Health and Hospitals Corporation • Charlotte, NC

1d

About The Position

The Care Coordinator assists patients and providers by coordinating referrals, obtaining required authorizations, and scheduling care. The role includes understanding insurance benefits and helping ensure patients’ care is coordinated. The position is full-time, benefits-eligible, and scheduled weekdays, Monday through Friday, from 8:00 a.m. to 5:00 p.m., for 40 hours per week.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer service experience.

Nice To Haves

• Thorough understanding of insurance coverage, including FSC, coverage, and plan types, and medical necessity policies.
• Knowledge of medical records software.

Responsibilities

• Complete patient referrals and coordinate with referring and receiving practices or departments.
• Coordinate and prepare financial estimates for patients when needed.
• Obtain all required authorizations.
• Direct patients to providers within their insurance plan.
• Review benefits and educate patients about insurance coverage.
• Coordinate and schedule surgical procedures, diagnostic testing, and other services with internal and ancillary providers.
• Review schedules to confirm accuracy and appropriate time allocation.
• Follow up on referrals to ensure there are no gaps in care.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED