Patient Care Coordinator, Highline Vision Center

EssilorLuxottica Group•Aurora, CO

3d•$19 - $24

About The Position

The Patient Care Coordinator supports the daily administration of doctors, visitors, and patients within the practice. The role links the doctor and other practice functions to provide an excellent patient experience and help establish the practice as the community’s premier destination for vision care. The coordinator greets patients, manages calls and appointments, helps keep visits on schedule, handles patient financial and insurance information, and maintains office systems, supplies, and a safe working environment. The position also follows practice policies, attendance and timekeeping requirements, and dress-code standards, and performs other administrative duties as assigned by the Practice Manager or required by business needs. Weekend and evening work may be required depending on location.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong customer service skills with internal and external customers.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.

Nice To Haves

Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer telephone calls promptly in a friendly and courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying doctors or providers of patient arrivals, reviewing service delivery against the schedule, and informing providers of delays.
Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment by monitoring stock, anticipating supply needs, coordinating orders with the Practice Manager, and verifying received supplies.
Maintain confidentiality of patients’ medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility based on current patient plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Work weekends and evenings as needed to support business needs, depending on location.
Meet attendance and daily timekeeping requirements and comply with company policies and dress-code standards.
Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.