Central Scheduler, Highline Vision Center

EssilorLuxottica Group • Aurora, CO

2d • $20 - $30

About The Position

The Central Scheduler plays a crucial role in ensuring efficient scheduling, communication, and resource management to support the overall functioning of Highline Vision Center. The role interacts with patients to schedule appointments, provide information about procedures, and answer scheduling questions; maintains accurate appointment records and schedules; coordinates with the practice team; and helps ensure a seamless check-in process. The scheduler also handles schedule changes and urgent requests, uses scheduling and electronic health record systems, and works to improve patients’ experience by minimizing wait times and addressing concerns promptly. The position requires a high school diploma or equivalent, at least two years of related work experience, strong customer service, organization, multitasking, and communication skills. The stated pay range is $19.62–$30.35, with compensation determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements.

Requirements

• High school diploma or equivalent.
• At least 2 years of related work experience.
• Strong customer service skills.
• Organization skills and ability to multitask.
• Effective verbal, written, listening, and presentation communication skills.

Nice To Haves

• Experience with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
• Proven ability to identify issues and solve problems.
• Strong interpersonal skills.

Responsibilities

• Interact with patients to schedule appointments, provide information about procedures, and answer scheduling-related questions.
• Maintain and update schedules with accurate information about appointments, meetings, and other commitments.
• Maintain detailed and accurate records of patient appointments, cancellations, and reschedules.
• Communicate with the practice team to coordinate scheduling and resolve conflicts.
• Verify patient information, insurance details, and appointment requirements to support a seamless check-in process.
• Comply with practice policies, HIPAA privacy regulations, and other relevant guidelines for scheduling and patient information.
• Manage last-minute changes, cancellations, and urgent appointment requests while maintaining a balanced schedule.
• Use scheduling software and electronic health record systems to streamline scheduling and maintain accurate records.
• Improve the patient experience by minimizing wait times, providing clear instructions, and promptly addressing scheduling concerns.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED