Optician, Highline Vision Center

EssilorLuxottica Group•Aurora, CO

3d•$21 - $33

About The Position

The Optician creates exceptional value for customers by ensuring they are delighted through the company’s selling model. The role provides leadership in customer service and optical expertise, supports problem solving, and develops the optical skills of other associates by serving as a technical resource and role model. The Optician engages patients, customers, and associates using technology; educates customers about eyewear care, guarantees, adjustments, and follow-up services; and takes and records measurements, adjusts and fits eyewear, and verifies that finished eyewear meets optical standards and customer requirements. The role also accurately enters customer and prescription information and processes payments at the point of sale in accordance with company security procedures. Additional duties include helping customers locate returned glasses, maintaining store displays according to company planograms, and supporting a safe work environment for associates and customers, including wearing required personal protective equipment in the lab.

Requirements

State licensure, if applicable, and/or ABO Certification in non-licensed states.
High school diploma or equivalent.
Knowledge of current optical theory and merchandise.
Knowledge of current store merchandise assortment and inventory management systems.
Strong communication and listening skills.
Awareness of current fashion trends.
Sales skills and ability to use and carry an iPad or tablet.
Comfort using technology to engage patients, customers, and associates.

Nice To Haves

Actively studying for certification.
Optical dispensing experience.
Previous customer service and retail experience.

Responsibilities

Provide exceptional customer service and support the sales and service process.
Support problem solving and troubleshooting, investigate recurring customer issues, and work toward long-term solutions.
Engage patients, customers, and associates using technology to support their experience.
Set a customer-service example and serve as a center of excellence and a source of optical expertise for associates.
Assist coworkers and cooperate in group efforts.
Educate customers about guarantees, eyewear care, complimentary adjustments, and follow-up services.
Take and record measurements and carefully adjust or fit eyewear.
Ensure finished eyewear meets optical standards and customer requirements.
Work toward brand priorities and personal and store results.
Serve as a role model for development and a technical resource for associates.
Accurately enter customer and prescription information into the Point of Sale system.
When required, process payments accurately and follow company security procedures for transactions involving payment types, discounts, insurance, and coupons.
Direct customers to the glasses pickup area when they return to the store.
Maintain the appearance of the store and ensure visual displays follow company planograms.
Maintain a safe work environment, report potential safety issues to management, and follow safe work practices, including wearing personal protective equipment in the lab.