Vision Center Manager

Walmart•Grand Haven, MI

9d•$24 - $37•Onsite

About The Position

The Vision Center Manager leads sales growth and operations for the optical department. The role forecasts sales, aligns assortments with customer and community needs, monitors competitive pricing, manages inventory and shrink, and uses performance reports to improve results. It also builds the department’s visibility through community outreach and internal business initiatives. The manager sets high standards for customer service and leads lifestyle consultations, eyewear measurements, fittings, adjustments, repairs, inspections, and contact lens education within applicable scope-of-practice requirements and optometric supervision. The role oversees optical and contact lens ordering, trial lens inventory, equipment calibration and maintenance, quality assurance, and coordination with laboratories, suppliers, and optometrists. It supports optometric services through appointment workflows, pre-testing, patient intake, insurance verification, payment collection, and accurate, HIPAA-compliant records where permitted. The position leads, coaches, and develops the optical team through hiring, training, performance management, recognition, workflow assignments, and support for certification and credential renewal. It ensures apprentice opticians have sponsorship as required by state law and monitors associates’ licenses, registrations, certifications, and continuing education. The manager maintains compliance with HIPAA, optical regulations, company policies, and safety protocols, while building effective relationships with Independent and/or Associate Optometrists. The role also demonstrates and promotes ethical conduct, inclusive teamwork, customer-first decision-making, continuous improvement, and effective implementation of business processes and solutions. Required credentials depend on state requirements: licensure must be obtained within the applicable state training-hours timeframe plus three months, whichever is longer; certification in non-licensed states must be obtained within 15 months.

Requirements

Meets eligibility requirements to work in the Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
One of the following: completion of at least two years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent.
Obtains required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
Obtains certification in non-licensed states within 15 months.
Maintains required licenses, registrations, certifications, and continuing education requirements for self and monitors those of associates.
Performs and oversees optical and patient-service activities within applicable scope-of-practice requirements and optometric supervision.
Follows HIPAA, optical regulations, company policies, and safety protocols.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, and analysis of performance data.
Align product assortments and sales strategies with customer needs, community demographics, local economic patterns, and competitive pricing.
Build customer and stakeholder connections, lead community outreach, promote optical services, and represent the department in community programs and internal initiatives.
Set and uphold service standards and resolve customer inquiries and concerns promptly and accurately.
Lead lifestyle consultations and recommend appropriate visual solutions under applicable supervision.
Oversee eyewear measurements, fittings, adjustments, repairs, final inspections, prism verification, and contact lens education within permitted scope and optometric supervision.
Ensure confidentiality and accurate, compliant customer and patient documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, readiness, maintenance, troubleshooting, and repair or replacement coordination.
Lead, hire, train, coach, and develop the optical team; manage performance and recognition; assign duties to optimize workflow and operational excellence.
Support certification pathways, skill advancement, credential renewal, and required sponsorship and development pathways for apprentice opticians.
Ensure consistent use of manual and digital tools and accuracy of optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters.
Coordinate non-adapt case troubleshooting and communications with laboratories, suppliers, and optometrists about job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols.
Support optometric services through appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Oversee Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; build effective relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, protect assets, and maintain audit-ready standards.
Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient records.
Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
Obtain required licensure in licensed or registration states within the applicable timeframe and obtain certification in non-licensed states within 15 months.
Monitor associates’ required licenses, registrations, certifications, and continuing education requirements.
Provide expert advice and guidance, develop and execute action plans, identify business needs, monitor results, and adapt to competing demands and organizational changes.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Develop and implement business processes in collaboration with managers, co-workers, customers, and business partners; identify and address opportunities for improvement.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical and compliance issues.
Foster belonging, respectful and trusting relationships, teamwork, mentoring, accountability, customer-first service, and continuous learning and improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs
Performance-based bonus awards and annual or quarterly performance bonuses
Regional Pay Zone compensation based on location for certain positions