Vision Center Manager

Walmart•Midvale, UT

6d•Onsite

About The Position

The Vision Center Manager leads sales growth, merchandising, pricing, inventory oversight, and seasonal execution for the optical department. The manager forecasts sales trends, aligns product assortments with customer needs and local conditions, monitors competitive pricing, and uses performance data to improve revenue. The role also builds team and community engagement, promotes optical services, and represents the department in community and internal initiatives. The manager sets customer-service standards and oversees consultations and optical services within applicable scope-of-practice requirements and optometric supervision. Responsibilities include ensuring accurate eyewear measurements, fittings, adjustments, inspections, contact lens education and order processing, as well as maintaining confidentiality, compliant documentation, equipment readiness, and quality assurance. The role supports optometric services through appointment workflows, pre-testing, patient intake, records, insurance verification, and payment collection where permitted. The manager hires, trains, coaches, and develops associates; assigns work to support effective operations; and ensures required credentials and continuing education are maintained. The manager oversees Vision Center operations, regulatory and company-policy compliance, relationships with Independent and/or Associate Optometrists, inventory and asset protection, audit readiness, and performance improvement. The position also requires obtaining applicable licensure or certification within stated timeframes and ensuring associates maintain their required credentials.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
Meet eligibility requirements to work in the Vision Center, including minimum age of 18 and applicable certification, registration, licensure, and other company or regulatory qualifications.
Obtain required licensure in licensed or registration states within the timeframe required to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Ensure required licenses, registrations, certifications, and continuing education are maintained by associates.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with customer needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to improve merchandising and revenue performance.
Build team and stakeholder engagement, lead community outreach, and represent the optical department in community and internal initiatives.
Set service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions with clear product guidance under appropriate supervision.
Oversee eyewear measurements, fittings, adjustments, contact lens education, and related procedures as permitted by scope-of-practice requirements and optometric supervision.
Protect customer information and maintain accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
Hire, train, coach, develop, recognize, and performance-manage the optical team; assign duties to optimize workflow and operational excellence.
Support associate certification pathways, skill advancement, credential renewal, and apprentice optician sponsorship as required by state law.
Ensure accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and consistent use of manual and digital tools.
Oversee frame adjustments, repairs, final eyewear inspections including prism verification, and troubleshooting of non-adapt cases under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance and coordinate troubleshooting, repairs, or replacements to maintain clinical operations.
Support optometric services through appointment scheduling workflows, pre-testing procedures, accurate contact lens insertion and removal documentation, and payment collection where permitted.
Promote use of optical technologies to improve accuracy, efficiency, and customer experience.
Oversee Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain effective relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, and maintain asset protection, audit readiness, and quality standards.
Provide permitted OD office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient-record maintenance.
Perform basic optometric pre-testing and record results under the Optometrist's guidance.
Obtain required licensure in licensed or registration states within the specified timeframe, or certification in non-licensed states within 15 months.
Monitor associates' licenses, registrations, certifications, and continuing education requirements.
Apply expertise to develop and improve action plans, advise others, and align efforts with customer and business needs.
Build stakeholder partnerships, identify business needs, implement and monitor business solutions, and adapt to competing demands and organizational changes.
Lead and participate in teams, coordinate work assignments, share resources and information, and support timely, quality results and adaptation to change.
Develop and implement processes and practices with managers, co-workers, customers, and business partners; monitor outcomes and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing compliance issues.
Model Walmart's values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
Additional annual or quarterly performance bonuses; certain positions may include Regional Pay Zone compensation.