Vision Center Manager

Walmart • Spearfish, SD

1d • $26 - $39 • Onsite

About The Position

The Vision Center Manager leads the optical department’s sales, customer service, clinical support, team development, and daily operations. The role oversees merchandising, pricing, inventory, seasonal execution, sales analysis, and community outreach to meet customer needs and business goals. It sets high service standards and supports lifestyle consultations and recommendations for visual solutions. Where permitted by scope-of-practice requirements and under applicable optometric supervision, the manager oversees eyewear measurements, fittings, adjustments, contact lens education, quality assurance, and resolution of complex optical and patient issues.

The manager hires, trains, coaches, and develops associates; assigns work to support workflow and operational excellence; and supports credentialing and development pathways, including apprentice optician sponsorship where required. The position oversees optical orders, lens and trial inventory, equipment calibration and maintenance, appointment scheduling workflows, pre-testing, patient intake, records, insurance verification, and payment collection where permitted. It maintains compliance with HIPAA, optical regulations, company policies, and safety protocols; builds effective relationships with Independent and/or Associate Optometrists; analyzes performance reports; and manages shrink prevention, asset protection, and audit readiness.

The position also models company values and ethics, builds inclusive and collaborative working relationships, supports business solutions and process improvements, and helps teams adapt to changing priorities and new technologies. Walmart describes competitive pay, performance-based bonuses, and benefits that include health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, and education benefits, subject to eligibility and plan terms.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience, plus a high school diploma, GED, or equivalent.
• Meet eligibility requirements to work in a Vision Center, including minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
• Obtain required licensure in licensed or registration states within the timeframe needed to complete state-mandated training hours plus an additional 3 months, whichever is longer, in accordance with state regulations.
• Obtain certification in non-licensed states within 15 months.
• Monitor and ensure associates maintain required licenses, registrations, certifications, and continuing education requirements.

Nice To Haves

• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, competitive pricing, and analysis of sales data.
• Align product assortments and merchandising tactics with customer needs, community demographics, local economic patterns, and financial targets.
• Build team and stakeholder engagement, lead community outreach, promote optical services, and represent the department in community programs and internal initiatives.
• Set and uphold service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
• Lead lifestyle consultations and recommend visual solutions with clear guidance on products and features that meet customer needs, under appropriate supervision.
• Where permitted and under applicable optometric supervision, oversee eyewear measurements, fittings, adjustments, contact lens education, and resolution of complex optical and patient issues.
• Protect customer information and maintain accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance and maintain equipment calibration, cleanliness, readiness, and maintenance; guide troubleshooting and coordinate repairs or replacements.
• Hire, train, coach, develop, recognize, and manage the performance of optical associates; foster an inclusive and accountable team culture.
• Assign duties to optimize workflow and develop skills; support certification pathways, credential renewals, and apprentice optician sponsorship where required.
• Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools, as permitted and under applicable optometric supervision.
• Oversee frame adjustments, repairs, final eyewear inspections including prism verification, non-adapt troubleshooting, and communication with labs, suppliers, and optometrists about job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols, as permitted and under applicable optometric supervision.
• Support optometric services by overseeing appointment scheduling, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
• Promote optical technologies that improve accuracy, efficiency, and customer experience.
• Oversee Vision Center operations, ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain relationships with Independent and/or Associate Optometrists.
• Analyze operational and performance reports, manage inventory and shrink prevention, and maintain asset protection, audit readiness, quality assurance, and operational excellence.
• Provide OD office and patient intake support where permitted, including appointment coordination, insurance verification, payment collection, and maintenance of patient records.
• Support clinical operations by performing basic optometric pre-testing and recording results under an Optometrist’s guidance.
• Obtain required licensure or certification within the stated state-specific timeframes and ensure associates maintain required credentials and continuing education.
• Apply current expertise to develop, execute, and improve action plans; provide advice and guidance; and align efforts with customer and business needs.
• Build stakeholder relationships, identify business needs, implement necessary processes, monitor results, and adapt to competing demands and organizational change.
• Lead and participate in teams, coordinate assignments, provide feedback and support, and help others adapt to change and new challenges.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; guide associates and assist management with ethical and compliance issues.
• Model Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence through learning and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Walmart-paid Live Better U education program for eligible associates, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED