Vision Center Manager

Walmart•Hartford, WI

3d•$24 - $37•Onsite

About The Position

The Vision Center Manager leads sales growth, merchandising, pricing, inventory oversight, and seasonal execution for the optical department. The manager forecasts sales trends, aligns product assortments with customer needs and local conditions, monitors competitors, analyzes performance data, and leads community outreach and internal initiatives to strengthen the department’s visibility and results. The role sets service standards and oversees customer consultations, eyewear measurements and fittings, contact lens education, quality assurance, documentation, confidentiality, and equipment readiness, as permitted by scope-of-practice requirements and under applicable optometric supervision. The manager leads, coaches, hires, trains, and develops the optical team; supports credentialing and apprentice development; and assigns work to maintain effective workflows and operational excellence. The manager directs optical and contact lens order processing, troubleshooting, inspections, inventory control, equipment maintenance, and coordination with laboratories, suppliers, and optometrists. The role supports optometric services through appointment workflows, pre-testing, patient intake, insurance verification, records, and payment collection where permitted. It also ensures compliance with HIPAA, optical regulations, company policies, and safety protocols; maintains relationships with Independent and/or Associate Optometrists; analyzes reports; and manages shrink prevention, asset protection, and audit readiness. The position requires meeting state licensing, registration, certification, and continuing education requirements. Minimum qualifications may be met through one of three paths: two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, plus a high school diploma, GED, or equivalent. Candidates must meet Vision Center eligibility requirements, including the minimum age of 18 and applicable credentials. Experience with insurance processing and electronic health records is preferred.

Requirements

Meet one of the minimum qualification options: completion of two or more years of college; one year of retail experience and one year of supervisory experience; or two years of general work experience, including one year of optical experience, and a high school diploma, GED, or equivalent.
Meet Vision Center eligibility requirements, including a minimum age of 18 and certification, registration, licensure, and other qualifications required by company policy and applicable regulations.
Obtain required licensure in licensed or registration states within the time required to complete state-mandated training hours plus an additional three months, whichever is longer, in accordance with state regulations.
Obtain certification in non-licensed states within 15 months.
Maintain required licenses, registrations, certifications, and continuing education requirements.
Perform duties involving optical and optometric services within applicable scope-of-practice requirements and under applicable optometric supervision.

Nice To Haves

Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, seasonal execution, sales forecasting, assortment planning, competitive pricing, and analysis of sales data.
Lead community outreach and represent the optical department in community programs and internal business initiatives.
Set and uphold customer service standards and ensure prompt, accurate resolution of customer inquiries and concerns.
Lead lifestyle consultations and recommend visual solutions, and oversee eyewear measurements, fittings, adjustments, and contact lens education as permitted and under applicable optometric supervision.
Maintain customer confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical and patient issues, and equipment calibration, cleanliness, and readiness under applicable optometric supervision.
Hire, train, coach, develop, and manage the performance of optical associates; foster an inclusive, collaborative, accountable culture; and recognize contributions.
Assign duties to optimize workflow and support skill development, certification pathways, credential renewals, and apprentice optician sponsorship and development in accordance with state requirements.
Oversee accurate optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters; ensure consistent use of manual and digital tools.
Ensure high-quality frame adjustments, repairs, and final eyewear inspections, including prism verification; troubleshoot non-adapt cases; and coordinate with laboratories, suppliers, and optometrists.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment calibration and maintenance protocols.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometric services by overseeing appointment scheduling workflows, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services where permitted.
Promote optical technologies that improve accuracy, efficiency, and customer experience.
Ensure Vision Center compliance with HIPAA, optical regulations, company policies, and safety protocols; maintain relationships with Independent and/or Associate Optometrists.
Analyze operational and performance reports, manage inventory and shrink prevention, support asset protection, and maintain audit-ready standards.
Provide optometric office and patient intake support, including appointment coordination, insurance verification, payment collection, and compliant patient records.
Perform basic optometric pre-testing and record results under the guidance of the Optometrist.
Obtain and maintain required licenses, registrations, certifications, and continuing education; meet applicable state deadlines for licensure or certification.
Demonstrate expertise and provide advice and guidance on best practices and action plans to meet customer and business needs.
Build stakeholder relationships, identify business needs, implement processes and solutions, monitor results, and adapt to competing demands and organizational changes.
Lead and participate in teams by sharing resources and information, coordinating assignments, providing feedback and support, and helping others adapt to change.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical or compliance issues.
Support Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.